Good morning all,
We are aware our customers are unable to use data this morning.
Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.
Please keep an eye on our status checker: http://o2.uk/ServiceStatus
Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.
A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.
We are finalising how we make it up to our customers and will be contacting them later today about this.
The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.
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My comments were not directed at any individual who has posted on here, so I take offence at your comments about my nature as a person. You do not know me!!! I have plenty of empathy for people, and agree that this morning has proved stressful for people. My point was to lighten the mood and remind people that there are ways around this issue, that I'm sure O2 are doing all they can, and also to remind people that these are user forums, NOT customer service. We are all O2 customers too, and are in the exact same situation everyone else is.
If you have an issue with O2 themselves, contact customer service.
Is there any way to make calls or send texts over WiFi? I know there used to be a a TuGo app, does that still exist?
No Tugo has gone @Ladylu505, Replaced with WiFi calling. Though you need a handset compatible with that.
@Ladylu505 If you have WhatsApp I believe you can make wifi calls through that
It's astounding. People expecting a text from a already struggling network about an outage. And what does that achieve? ... further strain on the network.
And as for the me me me brigade. We're all suffering and yet you come on here shouting about 'your' problems, but then have the audacity to accuse others of showing a lack of empathy!
Have a good day folks!
PS. When your service does return, why not come back and tell us how the outage affected you? (Preferably without all the huffing and puffing)
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