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No data on mobile for phone and no help from 121......

Level 1: Joiner
  • 1 Posts
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Reported no data 2 weeks ago, been sent new sim, didn't work called 5 times issue has apparently been escalated keep getting promised a call back every time and no calls!  initially told have 5 days to fix and given ticket reference, nothing. Told escalated & will reply in up to 48 hours, nothing, told escalated to supervisor and told response within 24 hours, still nothing! 


Can't believe how bad a mobile phone customer service is, they don't even send a text message to confirm your issue reported! That is a standard at any other company where you buy or report anything. 


I've done all the reset network setting etc (multiple times) and I've put a different network sim in phone and works fine and tried the O2 sim in another phone and doesn't work. 


Anyone has similar issues or best way to make a formal complaint to O2 regarding as had no data for a month now. 

Thanks for any advice.


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Level 94: Supreme
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make a complaint

You can also visit your local O2 store for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2