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Resolved! Scam

I received a call from an unidentified number in Cardiff, Wales (029 2294 7286) promising 60% off of my phone bills. They said they were O2 and once I said I was "interested" they asked for my email. Once I gave a fake, they sent an email under norep...

kyuk by • Level 1: Joiner
  • 1351 Views
  • 1 replies
  • 0 kudos

Getting No Help

I have been called O2 for 2 times both the times it’s difficult to get through an agent and they are placing on hold for half an hour and than saying we transfer your call and then they are disconnected a call so waste of time every time we call . I ...

Bansari by • Level 1: Joiner
  • 618 Views
  • 2 replies
  • 0 kudos

SIM Swapping

Hi, Can anyone explain to me how transferring my old PAYG number to my new Pay Monthly SIM works? I went to the O2 Store on Friday to have it transferred, but then told me the process would be completed tomorrow. So it's been that time and as result ...

K-J-W1996 by • Level 1: Joiner
  • 555 Views
  • 4 replies
  • 0 kudos

Resolved! 4G

You sent me a message telling my me 4G had been disconnected. Is that true? If so why? If not, I assume it was a scam. Regards Chris Ames [Removed]

Ergon by • Level 1: Joiner
  • 456 Views
  • 2 replies
  • 0 kudos

Resolved! Account name

I want to change my account name from Edward Lowes to David Lowes 

DLowes by • Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

My contract

Hi I wanted to check if my contract has been closed as I cancelled a couple of days ago but I keep getting messages that I have a bill over due

AB17 by • Level 1: Joiner
  • 243 Views
  • 1 replies
  • 0 kudos

Resolved! MY O2 app not working correctly

Hi, I'm trying to get information about using my phone is the USA. The first issue is that the app doesn't recognise my IMEI numbers (start with 86872506), and neither does the Web interface, although I used the phone successfully on a trip to Budape...

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