Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Welcome & News

Reply
Highlighted
Level 29: Intuitive
Posts: 1,280
Registered: ‎04-04-2012

Re: O2 Network Issues - 6th December 2018

Follow the o2 complaints process.

However under the t&c's no compensation is due, as the service is not guaranteed to be fault free.
You would also if claiming consequential loss be able prove any losses that have occured over the approx £0.40p day service charge.

To add no mobile network is guaranteed to be fault free nor do any offer a service level agreement to consumers
Current Phone: Galaxy Fold - o2 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Highlighted
Posts: 88,119
Topics: 738
Registered: ‎14-01-2013

Re: O2 Network Issues - 6th December 2018

Here in Warwickshire full service has ben resumed . No problems with texts and calls and full 4G

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎07-12-2018

Re: O2 Network Issues - 6th December 2018 - SMS not working on Friday morning

Both me and my partner are still having SMS issues today.

My SMS fail to send, however I found my messages are getting through and they received multiple times!

I have restarted my phone (iPhone SE) a few times but no difference.

We do have data now and we can make phone calls which we couldn't yesterday.

I am on Tesco Mobile but I don't think that should change anything.

Highlighted
Level 1: Joiner
Posts: 9
Registered: ‎22-06-2014

Re: O2 Network Issues - 6th December 2018 - SMS not working on Friday morning

@MontyBiggles I am having the same issue, tried several things, nothing working. Messages being received at the other end 3 times, yet I am getting notification that the message has failed to send

Highlighted
Level 29: Intuitive
Posts: 1,280
Registered: ‎04-04-2012

Re: O2 Network Issues - 6th December 2018 - SMS not working on Friday morning

[ Edited ]

You need to contact Tesco Mobile, as they are your service provider, and have there own SMSC'S

There is NOTHING o2 can help you with

Tesco Contact details are:
https://www.tescomobile.com/contact-us/pay-monthly/complaints

or near the deli counter Smiley Happy

 

@smh1982 are you on tesco as well??

Current Phone: Galaxy Fold - o2 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎07-12-2018

Re: O2 Network Issues - 6th December 2018

I’m having difficulties with txts
Highlighted
Level 29: Intuitive
Posts: 1,280
Registered: ‎04-04-2012

Re: O2 Network Issues - 6th December 2018

What network are the recipients of these sms's on?

Are you on o2, giffgaff or tesco?
Current Phone: Galaxy Fold - o2 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎24-05-2017

Re: O2 Network Issues - 6th December 2018

This morning - 7th -  news reported problems fixed. This is not the case!  I’m a pay-as-you-go  user. I’ve sent test SMS messages which debit my account continually. The message is sent/received but my phone doesn’t get “sent” message just continuos circle inferring it trying to send. I then get another account debit message.  This I found continues and have to power off the phone to prevent account debiting.

 

Not happy.  What’s going on?.......

Highlighted
Level 1: Joiner
Posts: 6
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

I'm very annoyed because, not only am I getting messages telling me that my texts are failing to send, the cost of each failed text has been deducted from my Pay As You Go balance....  Daylight robbery by this company - it's ridiculous.

Highlighted
Level 29: Intuitive
Posts: 1,280
Registered: ‎04-04-2012

Re: O2 Network Issues - 6th December 2018

I cant replicate this at all.

Sent SMS from o2 to Three - delivered no duplicated (iPhone to BB Key2 and vv)
o2 - o2 - Delivered no duplicates no circle (iPhone to Note 8 and vv)

What network are you trying to send to? Is it the same device / number?
Current Phone: Galaxy Fold - o2 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts