O2 Network Issues - 6th December 2018

[EmilieT]

Good morning all, 

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

[madasaf1sh]

Follow the o2 complaints process.

However under the t&c's no compensation is due, as the service is not guaranteed to be fault free.
You would also if claiming consequential loss be able prove any losses that have occured over the approx £0.40p day service charge.

To add no mobile network is guaranteed to be fault free nor do any offer a service level agreement to consumers

[Cleoriff]

Here in Warwickshire full service has ben resumed . No problems with texts and calls and full 4G

[MontyBiggles]

Both me and my partner are still having SMS issues today.

My SMS fail to send, however I found my messages are getting through and they received multiple times!

I have restarted my phone (iPhone SE) a few times but no difference.

We do have data now and we can make phone calls which we couldn't yesterday.

I am on Tesco Mobile but I don't think that should change anything.

[smh1982]

@MontyBiggles I am having the same issue, tried several things, nothing working. Messages being received at the other end 3 times, yet I am getting notification that the message has failed to send

[madasaf1sh]

You need to contact Tesco Mobile, as they are your service provider, and have there own SMSC'S

There is NOTHING o2 can help you with

Tesco Contact details are:
https://www.tescomobile.com/contact-us/pay-monthly/complaints

or near the deli counter

@smh1982 are you on tesco as well??

[Amandajane]

I’m having difficulties with txts

[madasaf1sh]

What network are the recipients of these sms's on?

Are you on o2, giffgaff or tesco?

[majestic100]

This morning - 7th -  news reported problems fixed. This is not the case!  I’m a pay-as-you-go  user. I’ve sent test SMS messages which debit my account continually. The message is sent/received but my phone doesn’t get “sent” message just continuos circle inferring it trying to send. I then get another account debit message.  This I found continues and have to power off the phone to prevent account debiting.

Not happy.  What’s going on?.......

[AndyShef]

I'm very annoyed because, not only am I getting messages telling me that my texts are failing to send, the cost of each failed text has been deducted from my Pay As You Go balance....  Daylight robbery by this company - it's ridiculous.

[madasaf1sh]

I cant replicate this at all.

Sent SMS from o2 to Three - delivered no duplicated (iPhone to BB Key2 and vv)
o2 - o2 - Delivered no duplicates no circle (iPhone to Note 8 and vv)

What network are you trying to send to? Is it the same device / number?