cancel
Showing results for 
Search instead for 
Did you mean: 

O2 Network Issues - 6th December 2018

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Good morning all, 

 

We are aware our customers are unable to use data this morning.

 

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

 

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 1 of 715
114,840 Views
714 REPLIES 714

Mamillian
Level 2: Apprentice
  • 32 Posts
  • 8 Topics
  • 0 Solutions
Registered:
"Where is your backup plan and process for having no mobile service? Landline???"

The engineers working for my business are mobile workers and rely on their phones to receive their jobs. Not all of the sites they visit have WiFi. Please enlighten me on how they are supposed to use a landline to receive their jobs?
Message 261 of 715
2,216 Views

madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

Read the Ericsson report, and was going to post, but beaten to it. 

 

An expired certificate, now that has been the undoing of many a company, and good to see Ericsson owning up to the issue, and acknlowedging that they have dropped the ball. 

Having decommsioned many IT services, i can tell you there is always something you dont expect to happen that happens, or something interlinked that no one knows about until it goes ****** up, and falls over. 

 

I think the back office engineers who keep the lights on at o2 and keep the network going will need a well deserved large drink, as do the CS staff taking [Removed] off customers who want to rant for the sake of it...

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 262 of 715
2,182 Views

MW
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

No data and not registered on network. Shambles think it’s time to change provider.

Message 263 of 715
2,157 Views

TallTrees
Level 49: Rootin' Tootin' 
  • 10652 Posts
  • 118 Topics
  • 344 Solutions
Registered:

@madasaf1sh wrote:

Read the Ericsson report, and was going to post, but beaten to it. 

 

An expired certificate, now that has been the undoing of many a company, and good to see Ericsson owning up to the issue, and acknlowedging that they have dropped the ball. 

Having decommsioned many IT services, i can tell you there is always something you dont expect to happen that happens, or something interlinked that no one knows about until it goes ****** up, and falls over. 

 

I think the back office engineers who keep the lights on at o2 and keep the network going will need a well deserved large drink, as do the CS staff taking BS off customers who want to rant for the sake of it...


Absolutely ~ they are ordinary people taking extra-ordinary "Stick" well done to all.

 

 



HAPPINESS IS BEE SHAPED

Message 264 of 715
2,088 Views

captainprice
Level 6: Acolyte
  • 165 Posts
  • 7 Topics
  • 4 Solutions
Registered:
The Tesco network has gone down now in my area(Romford) was OK could make a phone call and a text, no data since this morning though
Message 265 of 715
2,051 Views

gmarkj
Level 66: Unequalled
  • 11992 Posts
  • 94 Topics
  • 1120 Solutions
Registered:
That link to the ericsson press release is interesting.
Critical node required a software update?
Someone gonna get a shoe-in for missing that!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 266 of 715
2,031 Views

GWAKE
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Emergency calls only again.

 

Update on software issues from Ericsson does not really provide much information and seems to be playing the issue down "network disturbances for a limited number of customers".  An expired certificate does not take 11 hours to replace, then faulty software is being decommissioned, but how did this end up on the SGSN's in the first place?  Guess we will have to see once RCA is complete.  Will be interesting to see if they release to public.

Message 267 of 715
2,022 Views

Billtkd
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

How are they supposed to receive the text if they aren't receiving any texts?

Message 268 of 715
2,001 Views

Mamillian
Level 2: Apprentice
  • 32 Posts
  • 8 Topics
  • 0 Solutions
Registered:

"I think the back office engineers who keep the lights on at o2 and keep the network going will need a well deserved large drink, as do the CS staff taking BS off customers who want to rant for the sake of it.."

 

 

They aren't keeping it running. THE NETWORK IS NOT RUNNING. 

Message 269 of 715
2,170 Views

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

@MW wrote:

No data and not registered on network. Shambles think it’s time to change provider.


Wow, doesn't take much. Make sure your new network has good coverage and zero issues in the next two years. Oh, wait....?

Message 270 of 715
2,214 Views