O2 Network Issues - 6th December 2018

[EmilieT]

Good morning all, 

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

[Mamillian]

"Where is your backup plan and process for having no mobile service? Landline???"

The engineers working for my business are mobile workers and rely on their phones to receive their jobs. Not all of the sites they visit have WiFi. Please enlighten me on how they are supposed to use a landline to receive their jobs?

[madasaf1sh]

Read the Ericsson report, and was going to post, but beaten to it. 

An expired certificate, now that has been the undoing of many a company, and good to see Ericsson owning up to the issue, and acknlowedging that they have dropped the ball. 

Having decommsioned many IT services, i can tell you there is always something you dont expect to happen that happens, or something interlinked that no one knows about until it goes ****** up, and falls over. 

I think the back office engineers who keep the lights on at o2 and keep the network going will need a well deserved large drink, as do the CS staff taking [Removed] off customers who want to rant for the sake of it...

[MW]

No data and not registered on network. Shambles think it’s time to change provider.

[TallTrees]

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@madasaf1sh wrote:

Read the Ericsson report, and was going to post, but beaten to it. 

An expired certificate, now that has been the undoing of many a company, and good to see Ericsson owning up to the issue, and acknlowedging that they have dropped the ball. 

Having decommsioned many IT services, i can tell you there is always something you dont expect to happen that happens, or something interlinked that no one knows about until it goes ****** up, and falls over. 

I think the back office engineers who keep the lights on at o2 and keep the network going will need a well deserved large drink, as do the CS staff taking BS off customers who want to rant for the sake of it...

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Absolutely ~ they are ordinary people taking extra-ordinary "Stick" well done to all.

[captainprice]

The Tesco network has gone down now in my area(Romford) was OK could make a phone call and a text, no data since this morning though

[gmarkj]

That link to the ericsson press release is interesting.
Critical node required a software update?
Someone gonna get a shoe-in for missing that!

[GWAKE]

Emergency calls only again.

Update on software issues from Ericsson does not really provide much information and seems to be playing the issue down "network disturbances for a limited number of customers".  An expired certificate does not take 11 hours to replace, then faulty software is being decommissioned, but how did this end up on the SGSN's in the first place?  Guess we will have to see once RCA is complete.  Will be interesting to see if they release to public.

[Billtkd]

How are they supposed to receive the text if they aren't receiving any texts?

[Mamillian]

"I think the back office engineers who keep the lights on at o2 and keep the network going will need a well deserved large drink, as do the CS staff taking BS off customers who want to rant for the sake of it.."

They aren't keeping it running. THE NETWORK IS NOT RUNNING. 

[jonsie]

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@MW wrote:

No data and not registered on network. Shambles think it’s time to change provider.

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Wow, doesn't take much. Make sure your new network has good coverage and zero issues in the next two years. Oh, wait....?