Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Welcome & News

Reply
Community Manager
Posts: 3,820
Registered: ‎18-04-2018

Re: O2 Network Issues - 6th December 2018

Hi everyone, I've just posted an update in the OP:

 

One of our 3rd party suppliers has identified a software issue in their system. Our technical teams are working extremely hard to resolve this. We'd encourage you to use Wi-Fi wherever you can and we are really sorry.

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service!
Home Assistants Let us know if you use a digital home assistant, and what you think about this type of tech.
Chatbots & Artificial Intelligence - Do you have any experience with these?
Priority tickets calendar! 20-26 May - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
signature

Level 1: Joiner
Posts: 1
Registered: ‎26-04-2013

Re: O2 Network Issues - 6th December 2018

I have just been talking to someone at 02 on live chat and they have said that they have no updates yet but we can be assured that the engineers are working on it.   sighs no updates Smiley Sad

Level 1: Joiner
Posts: 9
Registered: ‎11-05-2018

Re: O2 Network Issues - 6th December 2018

This issue with the network is causing problems with calls.  I am unable to make or receive calls, no data coverage, text messages not working.

 

Do we have any idea on a timescale of when things will be back up running?

 

Will we receive any credit to offset problems on our next bill?

Tob
Level 1: Joiner
Posts: 2
Registered: ‎30-07-2018

Re: O2 Network Issues - 6th December 2018

Still no ohone or data coverage now 9.48

Level 3: Thinker
Posts: 14
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

hi,

 

02 still have not anwsered the question relating to are we the customers who pay for a service going to be refunded for lost of service.

 

you dont pay for something then it does not work!!!!!!!!!!!!!!!!

 

i understand things go wrong however, we all pay our bills and if there is a problem or issue im sure if we couldnt pay 02 would switch you off until payment is paid.... 

so are we going to get a refund on our next bill 02.... 4 hrs of no service!!!!!

Level 1: Joiner
Posts: 3
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

I mean how patronising are your words... Of course I remember that phone... I'm 40 years old but the whole of society has changed and shifted with the technology we have and therefore expectations of what we have available to us are different.

 

It'd be like paying for your gas and electric and although you've paid for it, it simply won't come on. Then someone says, "eh up lad, just go shop and get a bag of coal and put a proper fire on't fireplace, that'll keep you warm" or "hey, you've got jumpers and socks mate, just put an extra pair on!"... "Want to cook your dinner, ne'er mind pal, we'll start a fire in't garden and roast us a chicken, like they used to do in caveman times"...

 

Silly silly post and so ignorant to the needs of others, very narrow minded.

Anonymous
Posts: 0

Re: O2 Network Issues - 6th December 2018

Yes Hello.  I sent a text this morning. It went to my OUTBOX then sent the same text to the person I was texting 6  times.  I phone 4445 this morning at 07.55 and the voice said the office is now closed  I phone again at 08.03 and it did not even ring out. I am now having problems with other calls too

Level 13: Prompter
Posts: 855
Registered: ‎11-07-2012

Re: O2 Network Issues - 6th December 2018

I'm not too happy with the situation either, but ranting and raving at people on here and saying you're going to leave the network is not going to help the situation.  No offence was meant and I was merely trying to lighten the mood, but clearly people have a different sense of humour to me. 

 

As for not being able to leave your work for a few minutes to call somebody, well, bosses that do not allow this should be ashamed of themselves.

Thanks

Steve
Level 1: Joiner
Posts: 10
Registered: ‎09-03-2017

Re: O2 Network Issues - 6th December 2018

What's the point in having a thread when o2 don't respond!! Update.....use WiFi where possible......what about the fact that calls and texts are affected?? Why have o2 not even acknowledged this fact??
Highlighted
Level 13: Prompter
Posts: 855
Registered: ‎11-07-2012

Re: O2 Network Issues - 6th December 2018

Hi @Mumof3 This is an O2 users community forum.  It is not managed by O2 customer services unfortunately.

 

However, there are admins on here with a direct line to O2.

 

These guys/gals have always been helpful.

 

EmilieT

Marjo

Martin-O2

 

 

Thanks

Steve