O2 Network Issues - 6th December 2018

[EmilieT]

Good morning all, 

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

[Cleoriff]

Yes its all over the news, affecting O2, giffgaff, Tesco and Sky.

Took me ages to log onto forum @EmilieT

Just managed to get on (PC)

https://www.standard.co.uk/news/uk/o2-down-thousands-of-customers-hit-by-network-problems-as-4g-and-...

[LH]

To change to 3G on android (moto g) I go into settings.  Click on More. Select Mobile networks. Change preferred network to 3G from 4G.  Then power off phone and turn back on after 10 seconds.  Has not worked today though.

[Cleoriff]

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@LH wrote:

To change to 3G on android (moto g) I go into settings.  Click on More. Select Mobile networks. Change preferred network to 3G from 4G.  Then power off phone and turn back on after 10 seconds.  Has not worked today though.

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No, it's due to a network outage. I am now able to call and text.... (though couldn't earlier)

http://www.cityam.com/270230/o2-network-down-data-outage-prevents-people-using-3g-4g

[mrwhite]

can anyone give me the data netowrk settings for pay monthly?

[Amy2]

calls also down.

[moonlisa16]

Hi,

When will these issues be resolved, it was at 6am this morning and now its nearly 9am!!!! are we going to be refunded for the loss of service??????? 

[LH]

Network down completely - No Service - what a mess!

[Cleoriff]

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@Amy2 wrote:

calls also down.

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My calls have just come back on @Amy2. It will take time if they are restoring services

[surfsquid]

Any good EE deals about? 

[Nikki]

I cannot ring, text or use mobile data as the other users said it is NOT JUST DATA.