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Level 1: Joiner
Posts: 14
Registered: ‎06-11-2018

Re: O2 Network Issues - 6th December 2018

I can't text or call either, my phone says emergency calls only
Level 3: Thinker
Posts: 14
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

Hi 

 

Service as just come back on!!!!!

 

I would like to know if we are being refunded for the hrs lost, due to this error... 

Posts: 70,425
Topics: 674
Registered: ‎14-01-2013

Re: O2 Network Issues - 6th December 2018


@moonlisa16 wrote:

Hi 

 

Service as just come back on!!!!!

 

I would like to know if we are being refunded for the hrs lost, due to this error... 


It's coming back slowly and No, I doubt anyone will be compensated. Networks can't guarantee coverage 100% of the time.

*The Game Is On*


Level 15: Gaining a Reputation
Posts: 1,200
Registered: ‎11-07-2012

Re: O2 Network Issues - 6th December 2018

@LH  Texts are fine. Maybe not in your area?

 

Location services are working too cos my phone knew I was in Sainsbury's earlier

 

Still no data tho.

 

O2 should send out texts to customers though.  They should be doing all they can to inform customers.

Thanks

Steve
Level 1: Joiner
Posts: 3
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

I have been without network and calls from 5:45am. It is now 9:05am... thats three and a half hours. My son has been ill over the last four days and today is the first day he has gone to the childminder. Me and the mum are both on o2 and can now NOT be contacted by the childminder if my son's health deteriorates again. I am absolutely disgusted.

 

I know these things can happen but it's no excuse, just really really poor service altogether. I am at work now so there is no Wifi to help my phone connect so I am literally worrying about if everything is OK with him.

 

Feel extremely let down.

Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

Hi Emilie,

 

Like other o2 customers who are experiencing 'No Mobile Data' this morning, why has there not been any message or communication from o2 to explain what has caused this?

 

I like others, pay my bill every month and don't expect to not be able to use a service that I'm paying for. It would be like paying a heating bill, but not having that heating for a period of time. I understand that technical faults can occur, but if they do inform your loyal customers of this. Not just a message that says 'no mobile data in your location'. When from what I've been reading it's not my location, but a much bigger and widder spread issue withe the 02 network.

 

At the end of the day, all we the customer want to know is a) what is the problem b) what has caused it c) when will it be fixed d) what remuneration will the customer recieve for this lose in service.

 

Level 15: Gaining a Reputation
Posts: 1,200
Registered: ‎11-07-2012

Re: O2 Network Issues - 6th December 2018

We used to be able to piggy back on another network. Maybe the network providers need to have a deal whereby customers can piggy back off other networks when these things happen.

Thanks

Steve
Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

I am still unable to call, text or message on either 4g, 3g or even 2g and doesn't work even if I use wifi.
Posts: 70,425
Topics: 674
Registered: ‎14-01-2013

Re: O2 Network Issues - 6th December 2018


@HougaAllst wrote:

I have been without network and calls from 5:45am. It is now 9:05am... thats three and a half hours. My son has been ill over the last four days and today is the first day he has gone to the childminder. Me and the mum are both on o2 and can now NOT be contacted by the childminder if my son's health deteriorates again. I am absolutely disgusted.

 

I know these things can happen but it's no excuse, just really really poor service altogether. I am at work now so there is no Wifi to help my phone connect so I am literally worrying about if everything is OK with him.

 

Feel extremely let down.


The service is slowly being restored. Mine is back on. If you want to ring the childminder then borrow a phone or use a landline ?

*The Game Is On*


Level 1: Joiner
Posts: 3
Registered: ‎05-06-2018

Re: O2 Network Issues - 6th December 2018

I still have no data connection on my phone and I am still waiting, this isn't really the good service that I should expect from O2