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Data boost for virgin media

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Jabanks75
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on ‎22-04-2022 09:11

on ‎22-04-2022 09:11

I have just switched over with the virgin media boost. I was expecting the 15gb data to now show 30gb as per the volt boost. However it only shows the 15gb. Why is it not adding the data boost?

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gmarkj
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on ‎22-04-2022 09:51

on ‎22-04-2022 09:51

The Volt benefits won't be applied until the account has been open for a couple of weeks (14 days) in case you change your mind @Jabanks75.

More information in the link below:

Volt Megaguide 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 67: Unsung hero
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on ‎22-04-2022 09:51

on ‎22-04-2022 09:51

The Volt benefits won't be applied until the account has been open for a couple of weeks (14 days) in case you change your mind @Jabanks75.

More information in the link below:

Volt Megaguide 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Enlli
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on ‎22-04-2022 13:41

on ‎22-04-2022 13:41

Yes. Although I got mine about 8 days in.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Jabanks75
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on ‎23-04-2022 21:11

on ‎23-04-2022 21:11

Thanks for you help. Now struggling to port my old number across. 

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MI5
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on ‎23-04-2022 21:19

on ‎23-04-2022 21:19

@Jabanks75 

Guide for that here Guide: Migration & porting into O2  

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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