on 05-09-2025 09:59
Hi all - ive just been upgraded to 1gb speed with vm and also had to join o2. i now have a free txt and talk bundle with 25g data allowance. Now i though i was going to get an o2 sim for my mobile phone so i could use my allowance on that but i never received a sim. In the instructions it looks like it want me to conect a landline phone to the new hub, but i dont have a landline phone just an old mobile phone. So question is can i use my new allowance on my mobile or do i have to connect a landline phone? any help/info appreciated. cheers
on 05-09-2025 10:32
on 05-09-2025 10:32
Ignore the landline option, as my VM contract has a landline part, and we have never connected a phone to the Hub
You should get an o2 sim in the post to use in a Mobile phone of your choice.
If you need any more help with VM you can try their own community at https://community.virginmedia.com/ or call 0345 454 1111
on 05-09-2025 11:44
on 05-09-2025 11:44
hi there - thx for this - ive just received the new sim in the post SOLVED cheers