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Volt Ultimate Billing Query

PatriciaOS
Level 1: Joiner
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Hi - I have just started using my new Volt Ultimate SIM which we ordered thru VirginMedia - This tariff is meant to offer unlimited minutes and texts, with 250GB of data. This morning I received an email saying I have spent £26 over my tariff… Can this be corrected and the £26 refunded, please?

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MI5
Level 94: Supreme
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@PatriciaOS 

Check this guide to see what is included free in your allowances.

Anything else is chargeable extra Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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gmarkj
Level 59: Quartermaster
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You would need to contact customer services then @PatriciaOS as this is a community of other o2 customers.

To do this, call 202 from your o2 phone or 0344 809 0202 from another phone, or message them on social media as below:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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@PatriciaOS 

Check this guide to see what is included free in your allowances.

Anything else is chargeable extra Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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PatriciaOS
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That’s great - Thanks very much - Charting with them on Facebook Messmaker now 😊

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