Volt address mismatch

[Pickle2]

Hi, I’m having a similar issue to other posters here where my Virgin media and O2 addresses do not match exactly. As a result  Volt benefits won’t activate. Looks like the two companies use different databases. So for example my Virgin address says ‘Flat A, 118…’, but O2 says ‘118A…’. There is no way to manually update it on either of my accounts and the phone helpline couldn’t do it either. They said we need to wait 30 days to update the O2 address (I’m new to O2), and Virgin can’t change it manually (been with Virgin for a while). Who can I get in touch with that can amend it manually as it seems the only way forward? Thanks! 

[pgn]

@Pickle2 - best team to help is the O2 Social Media team, active links in Guide: How to find help & contact O2 for Facebook and Instagram. Reach out to them for help, be persistent, and just so you have a fallback, I'll tag the Forum Manager @Dave-O2 here for a follow up to you privately on Monday or Tuesday - keep an eye on your Spam folder if mails from the forum fail to appear in your inbox.

Good luck!

[MI5]

@Pickle2 

You need to contact O2.

Message them on Social Media.

https://www.o2.co.uk/abouto2/social-media

[Pickle2]

Thank you @pgn , @MI5 ! I will wait to hear from Dave or reach out on socials later. Cheers

[Dave-O2]

Thanks @pgn 

@Pickle2 Please drop me a PM with your mobile number & i'll get this looked at 😊