Volt Nightmare

[sad_customer]

Took out a new contract with Virgin Media broadband in February 2025, where I agreed to move to an O2 SIM card due to the Volt benefits, mainly the double data boost for the O2 SIM.

It's now September, and I am still yet to receive the Volt double data boost for even a single month. My account says I am eligible, and yet, no double data.

What this means is that every month I ring up O2, and tell them all this information (every time). The support agent then 'fills out a form' which will supposedly fix this, but it never does. Because I know this doesn't fix the issue, I request for them to manually add the data, which they do, often with some back and forth. Often this means O2 screw up my bill as well and attempt to overcharge me, which I also need to explain to the support agent. Luckily as I have to ring them every month I can tell them to adjust last months bill at the same time as asking for the data I agreed to receive in my contract. This all takes at least half an hour, every month. I've been through various proceesses, talked to Virgin as well, clarified my address is the same on both accounts, but nothing has worked. And every time the support agent believes this form will fix it.

Posting this here in the hope that someone can actually fix this, otherwise I'll be ringing O2 again tomorrow, wasting my time, to get what I paid for. What a nightmare.

[MI5]

@Dave-O2 

[Dave-O2]

Thanks @MI5 

@sad_customer Please drop me a PM with your mobile number & i'll get this sorted 👍

[sad_customer]

Thanks @Dave-O2 , I have dropped you a PM.

[Dave-O2]

Thanks @sad_customer 

I have this and i will be back in touch as soon as possible 👍

[sad_customer]

HI @Dave-O2 the chat function is not working. Please call me to resolve this. Thanks