changing to eSIM not working
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on 09-11-2022 15:13
I switched to O2 from Three because I need an eSIM
I received the plastic SIM and the eSIM in the post
I followed the instructions at https://mymobile.o2.co.uk/simswap
I tried the switch but it does not work
I calles support as suggested at 202
I was toild that SIM swap only works if yopu go to a store but I have none in the region I live
The O2 website says it shopuld work without visiting the store
Is the support person wrong or is the O2 website misleading?
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on 09-11-2022 15:26
Customer service is wrong.
You need to activate the plastic sim (if not already activated) then text from the plastic sim to activate the eSim once you have installed it in your device.
Follow the eSim instructions to install it then do a sim swap from the plastic sim as described here Guide: Sim Swap: a mini guide 2017 update
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09-11-2022 15:37 - edited 09-11-2022 15:39
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09-11-2022 15:37 - edited 09-11-2022 15:39
Tried that but it does not work ()The plastic SIM is in the same iPhone and working fine, but I need that slot for my company SIM so MUST have an eSIM. In fact its the only reason for moving to O2 is that they offered eSIM)
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on 09-11-2022 15:40
I cannot access your account so I'll ask @O2Emma to help.
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on 09-11-2022 16:08
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on 09-11-2022 16:08
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on 09-11-2022 16:09
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on 09-11-2022 16:09
Hi @mobilemobile I will send you a private message to look into this for you.
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on 14-11-2022 13:18
So a week later the answer is; you must indeed go to an O2 store.
Unfortunately the online team was unable to help.
So I drove to the shop over the weekend (Saturday wait times > 1hour...ouch)
Once it was my turn it only took 5 minutes, they gave me a new eSIM and it worked right away.
So in short if you want an eSIM be ready to travel.
Not sure why they could not have just sent me one in the post.
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on 14-11-2022 13:29
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on 14-11-2022 13:29
I think they could, but with Royal Fail, seemingly always been on strike you may have been waiting a long time..
Glad its all working...
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company