eSIM

Lea_04 · ‎10-11-2025

I converted my physical sim to an eSIM to transfer the number to a new phone and now it’s not working, I have no sim nor service on either phone

jonsie · ‎10-11-2025

Some info here to help

eSIM - How to activate

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Enlli · ‎10-11-2025

Did not the new phone take a plastic SIM then it was just a case of swapping it over?

Hope you get it up and running but if you have problems call into an O2 store with photo ID.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎10-11-2025

@Lea_04

If you've already done the sim swap, remove the plastic sim from the phone to activate the esim.

Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Blanch · ‎12-11-2025

Yeah, 1st bit of advice, don't do e-sim with O2 - they suck, and their aftercare for e-sim issues is pathetic.

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