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Forum Posts

Resolved! 02 Travel Bolt On

Travelling to USA and want to add 02 Travel. I'm getting a warning saying: This Bolt On isn't compatible with the Standard Rates in our Europe Zone Bolt On you already have. If you continue your existing Bolt On will be removed. Obviously, I don't wa...

Gil by Level 1: Joiner
  • 672 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong delivery address!

I’ve ordered an upgrade today. It’s out of stock but will be delivered within 2 weeks. When I went to track the order it had an old address as where they were going to delivery it. Which is odd as they delivered it to my current address 3 years ago. ...

Alvm by Level 1: Joiner
  • 698 Views
  • 1 replies
  • 0 kudos

Resolved! Claim Free Gift

I have recently upgraded and part of the package was a free Oppo Pad Air. When I try and claim the tablet, the site asks for the IMEI number. When I enter it, the site just resets and asks for a valid IMEI number. I have got the number from the Phone...

LeedsDan by Level 1: Joiner
  • 1739 Views
  • 3 replies
  • 0 kudos

Resolved! Fraud - I fell for it!

Hi all,Last Wednesday I was victim of an ‘upgrade fraud’. A rather convincing chap called me from what looked like an O2 number, telling me that as a valued customer I was eligible for a discount on my tariff. I received a text with a code whilst on ...

Resolved! Some text messages not received

For couple of days I have not received text messages for 2-Factor Authentication sent from two different banks (I have made no changes to anything at all for years). But I am still receiving (at least some) text messages from private individuals. Wha...

Resolved! Signal in Lichfield is just appalling!

Why is the O2 signal in Lichfield so appalling! I barely get 4G anywhere in the city, and in Darwin Park I cant even get phone signal. What a complete waste of money! Surely someone must be aware of this and working on it. Please advise.

Alan14 by Level 1: Joiner
  • 1446 Views
  • 2 replies
  • 0 kudos

Can’t make or receive calls

Long story. Apologies in advance had a contract with o2 for over 15 years. Added an Apple Watch on same number a few years ago. No issues. Then a year ago I looked into an upgrade. I was happy with my phone so decided a new iPad would be kinda nice. ...

Bigbear1 by Level 1: Joiner
  • 1134 Views
  • 5 replies
  • 0 kudos

Weird texting

I had a miss call from my wife so I texted her what’s up and a random person replied?? It was under my wife’s profile card so it can’t be a mistake!! What’s going on and please no stupid replies, it’s kind of weird and seriously worrying

faborson by Level 2: Apprentice
  • 630 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch mobile data settings

Changed my watch 2 weeks ago and can’t get mobile data set up . Keeps getting error 14

aki by Level 1: Joiner
  • 511 Views
  • 1 replies
  • 0 kudos