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Resolved! 02 Travel Bolt On

Travelling to USA and want to add 02 Travel. I'm getting a warning saying: This Bolt On isn't compatible with the Standard Rates in our Europe Zone Bolt On you already have. If you continue your existing Bolt On will be removed. Obviously, I don't wa...

Resolved! Wrong delivery address!

I’ve ordered an upgrade today. It’s out of stock but will be delivered within 2 weeks. When I went to track the order it had an old address as where they were going to delivery it. Which is odd as they delivered it to my current address 3 years ago. ...

Resolved! Claim Free Gift

I have recently upgraded and part of the package was a free Oppo Pad Air. When I try and claim the tablet, the site asks for the IMEI number. When I enter it, the site just resets and asks for a valid IMEI number. I have got the number from the Phone...

Resolved! Wont allow me to login to app

It won’t allow me to log onto my acount on the o2 app after 48 hours

Resolved! Fraud - I fell for it!

Hi all,Last Wednesday I was victim of an ‘upgrade fraud’. A rather convincing chap called me from what looked like an O2 number, telling me that as a valued customer I was eligible for a discount on my tariff. I received a text with a code whilst on ...

Resolved! Some text messages not received

For couple of days I have not received text messages for 2-Factor Authentication sent from two different banks (I have made no changes to anything at all for years). But I am still receiving (at least some) text messages from private individuals. Wha...

Resolved! Signal in Lichfield is just appalling!

Why is the O2 signal in Lichfield so appalling! I barely get 4G anywhere in the city, and in Darwin Park I cant even get phone signal. What a complete waste of money! Surely someone must be aware of this and working on it. Please advise.

Can’t make or receive calls

Long story. Apologies in advance had a contract with o2 for over 15 years. Added an Apple Watch on same number a few years ago. No issues. Then a year ago I looked into an upgrade. I was happy with my phone so decided a new iPad would be kinda nice. ...

Weird texting

I had a miss call from my wife so I texted her what’s up and a random person replied?? It was under my wife’s profile card so it can’t be a mistake!! What’s going on and please no stupid replies, it’s kind of weird and seriously worrying

Resolved! Apple Watch mobile data settings

Changed my watch 2 weeks ago and can’t get mobile data set up . Keeps getting error 14

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