cancel
Showing results for 
Search instead for 
Did you mean: 

cannot respond to a text from a mobile number

1powerrack
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

when a certain mobile sends a SMS message to me and I reply, my message just hangs with the "spinning  wheel" and then just times out but only to this one mobile number?

does that indicate O2 has data fill issues with this mobile number?

Message 1 of 7
729 Views
6 REPLIES 6

Cleoriff
Level 94: Supreme
  • 127380 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@1powerrack 

It could be a network or a sim issue.

Best way to get a new sim is to go Instore with ID and hopefully they will swap everything over for you.

Check your network issues here:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

Best of luck

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 7
722 Views

MI5
Level 94: Supreme
  • 151661 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@1powerrack 

Can you send a new sms to that number, ie not by replying to one received?

If not, it could indicate that they have accidentally blocked your number or marked it as spam, so get them to check their phone settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 7
718 Views

1powerrack
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi thanks for the reply I can send a new message to this mobile, but cannot respond to their initial txt so it must be network/data fill issue

Message 4 of 7
714 Views

1powerrack
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I may have to try that, but firstly trying to contact O2 to get them to check their data fill  / network

Message 5 of 7
712 Views

madasaf1sh
Level 78: King of Kings
  • 12014 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@1powerrack 

 

if it allows you to create a new text message and send the message, then it isnt the network, it is something either on the phone or on the recipients network that is stopping the message been sent on, and is usually down to corruption in the message... 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 6 of 7
711 Views

MI5
Level 94: Supreme
  • 151661 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@1powerrack 

Ask the recipient to delete the message thread from their phone and try again.

They could also clear cache and data from their message app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 7
695 Views