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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5983 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1041 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2310 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2171 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1603 Views
  • 6 replies
  • 0 kudos

Resolved! texts

Why can't I get & send texts from wifi but can get / send imessages from my phone but my wife on EE can?

4wdfarmer by Level 1: Joiner
  • 77 Views
  • 1 replies
  • 0 kudos

Resolved! Sim

Hey ! I want to setup spend cap 0£ on sim . How do i do that. 

Saloni by Level 1: Joiner
  • 88 Views
  • 1 replies
  • 0 kudos

Resolved! Sim card activation

Hi I need to speak to someone. I have bought my Mum a mobile phone and got an O2 sim card I put it in the phone and tried to activate it. It said I had to text swap to 20220 to activate the sim card. Because her phone wasn't connected I text from my ...

Resolved! New sim with iphone13

I have received my new iphone13pro today but they have sent me a new sim which I did not request. I want to keep my existing O2 number should I use the new sim or transfer the old sim?

Vix72 by Level 1: Joiner
  • 127 Views
  • 4 replies
  • 0 kudos

Resolved! Changing Delivery location

Hi there, I've recently ordered a phone upgrade but it's delivery location has been set at a previous house that I do not live at anymore. Is there a way I can change this via account or do I have to call customer service?

Resolved! broken phone

so i have broken broken my samsung while i was deployed away and forgot to take out the phone insurance can i take it out now and get a phone sorted or am stuck with no phone

miles1 by Level 1: Joiner
  • 90 Views
  • 2 replies
  • 0 kudos