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Forum Posts

URGENT - Network Issues SS7 area - defective mast

Network Issues:Please can someone advise when the defective mast in the SS7 area is going to be fixed. No network connection, phone constantly flashes Emergency Calls only and is draining the battery so quickly. Can only connect to the wifi to make p...

Can’t log in

Unable to log into my o2 account 

Grokie by Level 1: Joiner
  • 269 Views
  • 1 replies
  • 0 kudos

New to o2 incoming sms issues

Hi all, I was originally with Tesco Mobile and suddenly my incoming text messages stopped coming through to me. (No changed to my account or swap of sim card etc) it just stopped one day. Other sim cards working fine in my Samsung galaxy s20. They se...

Derekfp by Level 1: Joiner
  • 1241 Views
  • 7 replies
  • 0 kudos

Resolved! unlocking phone

my phone screen has failed and I cannot read anything from it. Can you unlock my 'old'phone to enable me to use my telephone number while I get my usual phone repaired/replaced

o2 to o2 Migration

Can any one help me or give some advise I requested for my o2 number to be migrated to my new contract for my new phone on the 26th in the morning. I was told it would be done within 24hours. The number I want to keep was disconnected around 2pm on t...

Mark1234 by Level 1: Joiner
  • 574 Views
  • 1 replies
  • 0 kudos

Two numbers linked to my O2 account

Hi, I have too numbers linked to my O2 account but can’t access the details for one of them in order to change the tariff

Gill-22 by Level 1: Joiner
  • 463 Views
  • 1 replies
  • 0 kudos

Resolved! Password reset email blocked as unsafe url

I want to reset my password; after passing your security checks you sent an email to me with a link to do so.It came to me with this subject line: Your O2 password reset otacThe content was: McAfee - POTENTIALLY UNSAFE URLS DETECTED The total number ...

KC999100 by Level 1: Joiner
  • 9474 Views
  • 6 replies
  • 0 kudos

Resolved! Locked SIM

Used up in error 3 goes on SIM so locked out. How to undo?

Ernie2 by Level 1: Joiner
  • 550 Views
  • 2 replies
  • 0 kudos