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Forum Posts

Resolved! Invoice number for recent order

Hi, I recently placed my order for galaxy s23 upgrade. I need to claim my free gift from Samsung and I need my invoice number to verify

Paul316 by Level 1: Joiner
  • 1183 Views
  • 1 replies
  • 0 kudos

My Extras

Hi, I’ve had some issues with my O2 app after leaving Virgin, I can now login but wanted to add the Prime Extra to my account but it is saying there is an error and to contact you

Rosieh123 by Level 1: Joiner
  • 479 Views
  • 1 replies
  • 0 kudos

URGENT - Network Issues SS7 area - defective mast

Network Issues:Please can someone advise when the defective mast in the SS7 area is going to be fixed. No network connection, phone constantly flashes Emergency Calls only and is draining the battery so quickly. Can only connect to the wifi to make p...

Can’t log in

Unable to log into my o2 account 

Grokie by Level 1: Joiner
  • 274 Views
  • 1 replies
  • 0 kudos

New to o2 incoming sms issues

Hi all, I was originally with Tesco Mobile and suddenly my incoming text messages stopped coming through to me. (No changed to my account or swap of sim card etc) it just stopped one day. Other sim cards working fine in my Samsung galaxy s20. They se...

Derekfp by Level 1: Joiner
  • 1253 Views
  • 7 replies
  • 0 kudos

Resolved! unlocking phone

my phone screen has failed and I cannot read anything from it. Can you unlock my 'old'phone to enable me to use my telephone number while I get my usual phone repaired/replaced