Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Network connections mobile

There’s no data broadband connection on my mobile

Resolved! Very slow coverage indoors and out

Really slow coverage indoors and outdoors and only e or h at best and also can't call my partner says number not recognized but she can call me

Resolved! Tablet

Hi im interested in samsung tablet , could you be so kind and help me

Resolved! Signal/data and WiFi

I am unable to access and use WhatsApp, social media !! I also have very poor signal. I’ve noticed this hasn’t been good for a while now but now not even able to use basically communication tools. I have restarted my phone, rest the WiFi, turned WiFi...

Resolved! No signal

No service for social media. Anyone else having issues? I’m also at home and unable to post

Resolved! My phone is not showing any network data availability and is unable to send sms.

Unable to send or receive short messages via mobile data. No data connectivity shown.

Resolved! Can’t get on certain apps

No signal

Resolved! unable to connect to internet

my phone won't connect to the internet

Resolved! Network issues

Is there a problem with the network? I can’t download my what’s app or refresh any my social media

Resolved! My o2

Hi, I made an account on My O2 about two months ago - whenever I try to log in it says ‘My O2 is not available to you yet, it can take new accounts up to 48 hours to be activated’ I’d like to know if there are any ways to fix this or log in… Thanks

O2

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