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What information is required to transfer number if is claimed to be 'lost' SIM card is lost?

Hello, I am trying to make my SIM/phone number as secure as possible to avoid a SIM-Swap scam. In many countries, it is a requirement to go to a physical shop with your passport in order to change the number to a new sim card, is this the case with O...

Downloading O2 app from Thailand

I'm trying to download the O2 app from Thailand to keep track of my calls but google play keeps saying isn't available in my region. I've tried to use X-VPN which locates my IP address in Singapore but app still no available from Singa either! I don'...

Billing

I have been trying to access my latest bill since I received an email notification about in on 23rd November.Every time I try to access it I am told I cannot access this page right now. It also refuses to let me access billing history.This has been g...

Can’t log in to 02 app

When I log in it says something about 48 hours unable to log in contact us if this problem continues. I can’t log in to the app

Plan

Hello why my plan it’s not renewed jet

Resolved! I'd like to talk to an agent

I'd like to talk to an agent

My O2

Unable to login to my O2 app, keeps saying it’s not available to me yet? I have been a customer for yearsmany thanks

Intermittently unable to make calls, calls are received but other person hears my voicemail

Hi all, hoping someone can help me, I’ve been having an intermittent issue with my O2 for 2 weeks now. At different times of the day, both on WiFi, 4G and full mobile signal strength, when I try and make a call, it doesn’t ring at all and get “call f...

Sim verification

Hi I recently moved over from EE and carried my mobile number over with me, the problem is iMessage and FaceTime will not verify my mobile number I have done everything it says in Forums. Reset network -made sure my number was the same everything !!!...

How to contact Support?

I have been going around in circles for weeks trying to contact Support. I have even resorted to Snail Mail and have sent this message below to you via Royal Mail which included my Email and Phone number and still no response from you. Doesn't say mu...

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