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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5962 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1036 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2286 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2163 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1597 Views
  • 6 replies
  • 0 kudos

Resolved! Pick up of phone

My device has been successfully delivered to the local 02 shop , when will this be available to be collected ?

Tegan2610 by Level 1: Joiner
  • 115 Views
  • 2 replies
  • 0 kudos

Resolved! text messages on my phone

i am not receiving text messages on my phone. these messages are important. so please find out what is wrong

petty by Level 1: Joiner
  • 67 Views
  • 1 replies
  • 0 kudos

Resolved! Phone record

I need a record of the phone phone calls I made on a specific date. How do I obtain this? Thanks

Burt by Level 1: Joiner
  • 65 Views
  • 1 replies
  • 0 kudos

Resolved! Change of mobile number

Can I keep my phone and package deal but change my phone number

PTG by Level 1: Joiner
  • 76 Views
  • 1 replies
  • 0 kudos

Resolved! Building near Mobile Mast Enquiry

Our client will be redeveloping a site North of the address below. Location of mast: Cody Road, Canning Twon, London E16 4SR Bus Stop ID: 50464 (Stop J)Mast ID: 50594 The site boundary will be approximately 15 m from the mast. Please confirm if there...

Resolved! Network problems France

I am not getting 4G in Paris, normally Bouygues is fine but since arriving it say 3G but won’t work at all ..

Resolved! 4G

Why has my 4G been switched off 

Glyn2478 by Level 1: Joiner
  • 64 Views
  • 1 replies
  • 0 kudos

Resolved! Trade in refund

Why has my refund not been put in my bank account for my trade in. I have had my email to confirm it will be paid 10 days ago.

FHP by Level 1: Joiner
  • 70 Views
  • 1 replies
  • 0 kudos