Wi-Fi calling issue I can hear other people but they can't call me.

[OwenA]

Hi. I have a problem with wi-fi calling. When I call out I can hear other people but they can't hear me. I can hear them say that I am cutting out. It's bad to the extent that even the most basic conversation isn't possible. From my end there is quite a lot of 'noise' on the line, but I can hear the people I am talking to clearly. It doesn't seem to happen when other people call me. Every now and again I will make a call that is perfectly clear, at a guess that is around 1 in 30 ish calls.

I have my mobile data turned off. I have turned my router on and off again. I don't have any apps open that I can see that are using Wi-Fi (I'm not sure that this is the issue though as I can hear them perfectly). 

Any suggestions?

[Enlli]

Any chance of trying it on another WiFi Connection to rule that out and narrow it down?

[gmarkj]

Also check if the setting is for WiFi or mobile preferred @OwenA 

[OwenA]

Thank you - I can try that at work.

[OwenA]

Mobile data is turned off.

[Oxonian]

@OwenA 

Have you tried a speedtest on your WiFi ?

Have you any reason to believe that your internet connection is not robust ? 

What was the outcome of you testing WiFi calling on your work internet ? 

[OwenA]

Speedtest is fine. There are no other issues with my connection. Streaming etc is all fine. I work part-time and I'm quite sick at the moment so I haven't had a chance to test it at work. It may be a while before I am able to (I also don't use my mobile much so I have to remember to do it). I will let get back to you when I have - but as I say it could be a while as I am quite unwell at the moment

[Oxonian]

@OwenA 

I hope that you are feeling better soon ; do please update this thread when you feel able.