Not receiving calls or texts but can make calls

[Helpplz1]

Can you fix my network as I can’t receive calls or messages, but can make a call, also I can’t access my apple account because I can’t get the otp number 

Kind Regards 

Anthony Calder 

[TallTrees]

Hi @Helpplz1 

Welcome to the o2 Community forum 

We don't have access to your network area

Try this to check up

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[MI5]

@Helpplz1 

You might need a new sim.

Pop into your local O2 store with photo ID or call customer services.
You can use Skype to call if no other phone.
Guide to using Skype: Guide: A Guide to Skype 
Call 202 from any O2 mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)