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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5956 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1035 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2283 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2155 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1595 Views
  • 6 replies
  • 0 kudos

Resolved! Help

Hello,Really sorry to bother but could use some help! I have recently swapped network to 02 and am having problems when sending texts. When sending a Samsung to Samsung chat message it arrives with the other person under a different number to my own ...

Resolved! Unlock my old I phone

I am no longer with o2 but I need to unlock my old phone I had with you. My IMEI is xxxxxxxxxxxx

Resolved! Travel

Hello can you tell me if my up allowances on my phone will work in Majorca please I’m on o2 refresh

Kirsty11 by Level 1: Joiner
  • 87 Views
  • 1 replies
  • 0 kudos

Resolved! ? Fraud Call

I received calls out of the blue last week offering an upgrade if I signed on for a 24 month plan instead of pay as you go. All seemed fine and a phone arrived the same day. I was then contacted to say that I had received the wrong phone and needed w...

Andy161 by Level 1: Joiner
  • 119 Views
  • 2 replies
  • 0 kudos

Resolved! Metered connections

I want to use my phone as a backup connection in case my house wifi goes down. When I try to connect it says this is a meter connection and then data does not transfer. Please could you help adjust this? Thanks

Lau1 by Level 1: Joiner
  • 95 Views
  • 2 replies
  • 0 kudos

Resolved! Problems with an order

I tried to order a pair of Bluetooth earphones from you earlier this week however upon finishing my order I was presented with a screen saying that there had been an error and that my order hadn't gone through. However, you have still charged me and ...

JoelShaw by Level 1: Joiner
  • 79 Views
  • 1 replies
  • 0 kudos

Resolved! Issue with order

I order new phone last week, it states it’s been dispatched via DPD today, I put the tracking number into DPD website and it comes up with it being delivered back in January this year to a neighbour at number 2??!!? Can’t seem to get hold of anyone a...

Shivb8 by Level 1: Joiner
  • 76 Views
  • 1 replies
  • 0 kudos

Payment

I wanna pay off the rest of my phone bill in one go but when I login on O2 I'm told I don't have a product.

Carla5 by Level 1: Joiner
  • 66 Views
  • 1 replies
  • 0 kudos