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Reference Code 14

Anyone have any ideas on how to solve the Reference Code 14 when pairing Apple Watch, I have Sync-1 on my account, watch was previously connected. However, needed to reset iPhone and watch as Apple advised to do so to rectify a previous issue that is...

Technical issues wifi calling

HiI have had no signal since Sunday and it says this on the web site Looks like a nearby phone mast isn’t working as it should, sorry.Our engineers will be on the case already, and your service might come and go until we fix it.My question is, on my ...

PAC Code without phone

So I'm having issues with my new phone and having issue with o2 customer services. Long story short I am giving it to Saturday for the issue to be resolved. If not I will be looking to move to another provider. Now the issue with my phone is to do wi...

Resolved! The form to get the PUK code doesn't work, I am unable to talk with Support and I am locked out

The form to get the PUK code doesn't work, I am unable to talk with Support and I am locked out from using my Sim card. Please, help.

Change SIM card for new SIM card for a new phone

My account is [REMOVED] and looking if I can change my existing SIM card for a new SIM free card for the I Phone 15 Pro Max, 30GB £14.99, 5G enabled. We are looking buying at this phone from Costco. Existing phone no longer required.

Not registered to network

When I try to make a call my phone says not registered to network

Resolved! Previous DatUsage

Previous Data Usage is not updating. Currently it shows the six month period as May 2023 to Oct 2023 with the average being for these six months. The figures for the correct six month period should be Jul 2023 to Dec 2023. However, Nov 2023 and Dec 2...

Resolved! Unable to access my mobile data

I have not had access to my mobile data since 15/12/2023. This is urgent as I need to have access tomy mobile data when I am at the hospital tomorrow. The my02app does not have an option to report this fault.

Resolved! SIM 1 not allowed should I risk changing to an esim?

Hi I have a pixel 8 pro and have been using it with my existing O2 SIM for the past month. Yesterday out of the blue I lost my network connection and a SIM 1 not allowed error came up.It doesn't appear that my SIM is the issue as it worked fine in a ...

Resolved! Repair

I have damage insurance coverage with my contract and have cracked the back of my phone would like to know how I get in contact with a team to have it fixed Thank you Owen

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