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Issues cancelling my active Bolt On

Hi, I have an active International Monthly Bolt On, billing me at 2 pounds/mo. I want to cancel it. However, when I press Remove Bolt On button in my online account, I get an error saying "Sorry, we can't remove this Bolt On." Can you please remove t...

agoltsov by • Level 1: Joiner
  • 481 Views
  • 1 replies
  • 0 kudos

Bolt on data

Hi, I wanted to add travel Bolt on as in India at the minute added bolt on Data by mistake. Order number NC28568635. Can this be cancelled please. Thanks

Sanmala by • Level 1: Joiner
  • 488 Views
  • 2 replies
  • 0 kudos

I am worried that my phone has been compromised

I am traveling in the Philippines and I bought a sim at the airport but I now have concerns my phone has been compromised. I have just put my 02 sim back in my phone after two days and 02 have tried to call me twice. I tried to called them today but ...

CA4 by • Level 1: Joiner
  • 729 Views
  • 3 replies
  • 0 kudos

2 Phones, 2 Sims, Same number…is this possible?

Recently had my phone snatched on the street in London where I work, as you can imagine I’m a little paranoid now that it could happen again. What I was wondering was, could I have 2 phones, both using a SIM card with the same phone number on it? My ...

Chris5150 by • Level 1: Joiner
  • 1893 Views
  • 3 replies
  • 0 kudos

Volt Benefits

Hello,I am trying to activate volt benefit but I keep getting the error:"Sorry, we're having trouble fetching your information at the moment. Please try again later."We have a virgin Media broadband at our address registered in my husband's name. Tha...

Minee by • Level 1: Joiner
  • 598 Views
  • 1 replies
  • 0 kudos

I'm not receiving any text messages

Hi, I don't receive any text messages for the last couple of days. Restarted my device and still nothing. How to solve this problem? Thanks

wydra99 by • Level 1: Joiner
  • 535 Views
  • 1 replies
  • 0 kudos

No netwerk abroad

Hi, I’m abroad in Belgium and I don’t have any service or netwerk so I can’t receive or make any calls or messages, let alone use mobile data. How do I go about this? Many thanks!

FloHen by • Level 1: Joiner
  • 348 Views
  • 1 replies
  • 0 kudos

Slow Internet\data

Hi allI'm experiencing slow Internet\data downloads and have been for a few weeks now and the network status page hasn't moved from "We seem to have a problem with one of the masts in your area". Download speeds are around 4mb at best with upload spe...

gfc by • Level 1: Joiner
  • 574 Views
  • 2 replies
  • 0 kudos

Puk code

Can I get a puk code?

Joanna12 by • Level 1: Joiner
  • 573 Views
  • 3 replies
  • 0 kudos

Transfer of sim from iPhone 8 to iPhone 14

I have an iPhone8 with a pay monthly sim apparently the sim is not transferrable to my new iPhone 14 can anyone advise me on how to solve this problem.

JD73 by • Level 1: Joiner
  • 604 Views
  • 1 replies
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