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Forum Posts

Resolved! Haven’t received an order

I ordered an Apple Pencil over 2 weeks ago and still haven’t received it. I have no means of contacting o2 as my phone isn’t set up with this company. I can’t find any updates and I can’t find the option to cancel the order entirely. I am at a loss a...

evierose by Level 1: Joiner
  • 853 Views
  • 2 replies
  • 0 kudos

Resolved! Mobile data connection is too bad.

I work as a delivery driver, so I need a good and reliable connection. But is every time going down, I had changed my Smartphone and didnt solve my problem.

bbDaniel by Level 1: Joiner
  • 338 Views
  • 2 replies
  • 0 kudos

Resolved! Claim laptop

How do I claim my free laptop when I purchased my s21

Dave21 by Level 1: Joiner
  • 558 Views
  • 1 replies
  • 0 kudos

Resolved! Sim card in ipad

I purchased an ipad on finance, im not finished paying off the ipad yet but I got it with a sim card, I do not need the sim and I'm paying 10 pound a month for data and texts which I am not using. Is there a way to just cancel the sim?

Beth8 by Level 1: Joiner
  • 350 Views
  • 1 replies
  • 0 kudos

Resolved! Poor data speed for over 6 months

Long story short... Been with 02 for around 10 years. Currently have a Samsung S10 due to upgrade in January however since March 2021 the internet speed has been awful. O2 speed test shows less than 1mb and network failure. I spent around 2 months em...

tnpmonkey by Level 1: Joiner
  • 1079 Views
  • 4 replies
  • 0 kudos

Resolved! No network coverage

Hi I cant make any calls at all all my phone is saying is no network coverage

bjfox by Level 1: Joiner
  • 410 Views
  • 2 replies
  • 0 kudos

Resolved! Free Laptop Not arrived with phone

Hi, I recently upgraded to the Samsung S21 5g and selected the promotion to receive the free samsung chromebook with the package i chose. My phone has been delivered but there is no sign of the chromebook.Can you please advise?

Gillian2 by Level 1: Joiner
  • 609 Views
  • 1 replies
  • 0 kudos