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Resolved! Do I need to change my SIM?

Hello, I’ve just switched from a contract to a SIM only and I’ve been sent a new SIM card. Do I need to change my SIM even though I am already an 02 customer? If I need to change, how do I keep my same phone number and ensure I don’t loose any data?

Resolved! Im abroad within EU free roaming zone - my pay as you go sim does not work

Hello I would be grateful for some help.0. Im using th samsung galaxy s10e phone.( Currently Im on holidays in Poland - EU - when trying to use roaming (calls, text, data) - my sim cancels all connections). 1. I have a problem when my sim is connecte...

Resolved! Apple watch

My husband has a phone on a separate o2 contract. Can I buy an Apple Watch pay monthly on my contract for him to pair with his phone? If so, how do I ensure it pairs with his phone and does not receive my calls and texts etc?

Resolved! Voicemail notification

Hi, All. I keep getting voicemail notification even thou no voicemail exists. I’ve tried most of the solutions on line including resetting network setting plus.. turning on off badges.. any assistance gratefully received.. regards Paul

Resolved! Texts fail to send

Text messages fail to send to certain people on my phone. Can't spot a pattern. It has been like this since I first got my phone in the summer. I receive texts fine, but when I sent them, an orange circle  appears, and then when I click that, it's s...

Resolved! Phone disconnected

My phone has been disconnected. I have paid my outstanding bill. How long u till it is working again

Resolved! Does 02 have a live chat help line?

I tried to phone and was told 30 minute wait. I'm still waiting for my old telephone number to change to my new phone from my old provider and phone, have sent the PAC code

how do I access pics

someone sent me a picture to my phone under media messages but I cant open it

NO PHONE SIGNAL AT ALL

I am a central Winchester resident and have been having problems with my phone signal for months now. It has been especially bad over the past 3 weeks - to the extent that I cannot even obtain 3G coverage or a phone signal when out of the house. I am...

barred SIM

My SIM is barred and I can't call to fix the issue. I had a delayed payment which is now paid. Yet, still barred. Any advice on what to do?

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