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Forum Posts

Resolved! Internet speed very slow like 3G with my new phone

With my new phone, internet speed is very slow when using mobile data and 4G is shown ( works fine with my wifi) . Other phones with O2 much faster in the same place. Please help what to do?

nanae by Level 1: Joiner
  • 611 Views
  • 1 replies
  • 0 kudos

Resolved! I need help with a Samsung s21 5G 128GB ODIN MODE (SVB Fail)

Hi, when we returned from a meal out last night, her handset was locked in ODIN mode (SVB fail). I tried switching off, but it restarted itself and landed back at the same page. What can I do?

Ray7 by Level 1: Joiner
  • 10883 Views
  • 3 replies
  • 0 kudos

Resolved! Fraud

I am being charged for iPhone 13 I didn’t order 

Suebou by Level 1: Joiner
  • 681 Views
  • 1 replies
  • 0 kudos

accessing old bills

Hello, this bit from your help pages:"Once you sign in, you'll see a summary of your bill and payment date on the left-hand side. Click on ‘View latest airtime bill’ to see how your bill is calculated. On this page you can also view, download and pri...

Rowan by Level 1: Joiner
  • 1427 Views
  • 2 replies
  • 0 kudos

Resolved! Samsung A12

Cannot make or receive calls on phone. I changed the sim with one from my daughter's £ phone and phone works perfectly with sim ???

Martini by Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Resolved! Waiting on my number to transfer

I’ve been waiting 3 weeks for my number to transfer to my new phone I was told it would take 3-5 working days- why has it not transferred yet?

Heather10 by Level 1: Joiner
  • 331 Views
  • 1 replies
  • 0 kudos