Get tech support for your O2 issues

Resolved! Charged Twice

I have just discovered that I am be billed twice for the same number, trying to through to O2 but a complete nightmare. They are great at taking money but the support is a shambles. Does anyone know what the best way forward is?

Resolved! HALF sim

I have recently started a new O2 contract and upgraded my phone. Today I have received this email"Hi John, Thanks for shopping with us – we hope you’re happy with your recent order. We’d love to hear what you think of your PAY MONTHLY 5G TRIPLE HALFS...

Resolved! Restricted Content

Restricted Content Block has suddenly turned on, I didn't request this and now I'm unable to watch YouTube videos or read their comments section. How can I stop/turn off the unwanted Restricted Content Block? Thanks.

Resolved! How do I pay a final bill then?

After my contract ended, I assumed that would be it, so I cancelled the direct debit. O2 then shoved me on to some rolling 'deal' without my consent, and I've had to pay off those bills individually. I ordered a disconnect, and after a month have now...

I can’t remember my password to use my phone

I can’t remember my password to access my phone

Resolved! New phone and sim, no signal

New iphone has arrived with a new 5g SIM card. All installed and swapped over however sim has not activated yet. How long should this take? I’ve tried restarting and switching to airplane mode a few times with no luck.

Resolved! Opt in to Volt

I'm an O2 and VirginMedia customer and you're both teasing me with Volt benefits, which I can opt into on My O2, My Offers. There isn't a My Offers dropdown so I can't opt in from My O2. Nothing has changed since your original publicity. Why can't yo...