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Resolved! Turning on Wi-Fi calling

We recently changed from O2 business account to standard and I cannot turn on Wi-Fi calling on my iPhone or my partners iPhone. It says "To allow Wi-Fi calling on this account, contact O2. I can't find any way of contacting O2, their website just tak...

4G has gone from my phone.

Coverage checker says no issues in the area. Can’t face going round the houses for any more hours on the dratted “help” menus!

Resolved! Network connection in france

network connection in France. I can receive signals on WhatsApp and emails as data roaming on in WiFi area BUt not getting a local network signal to be able to use the phone. Husband has 4 bars with orange on his iPhone and o2 network also. Please ad...

Resolved! Ported number cannot receive calls from vidafone

My Vodafone number was ported over to O2 and now I can't receive any phone calls from the Vodafone network. It looks like a problem with porting my number as Vodafone say they have not received a port request even though my number is now with O2. Can...

Resolved! Poor phone reception since upgrading handset to iPhone 13 pro

Hi, I recently upgraded from an iPhone 12 Pro to and iPhone 13 pro and have noticed a drop in the quality of service received from the o2 network. Previously my phone would pick up a 4/5g signal without issue and I’d rarely loose reception. However w...

Cannot send text from old style Nokia phone since December 2021

Hello I’m trying to fix my grandmothers old style Nokia handset, she can receive calls, make calls, receive text. but…..when she replies to or tries to sent a text its just not leaving any of it!!!! i cannot take it to the o2 store as they wont look ...

Resolved! Poor network reception

Whenever my phone says I have FULL 4G, it still NEVER works. Doesn’t matter if it’s apps, browser or calls. It includes both network for calls and texts and data usage! I use my phone on the go for work and it’s beginning to get HIGHLY frustrating tr...

Resolved! I am getting the message number not recognised when I call ANY of my contacts in my phone

I am getting number not recognised message on ANY number I call from my phone…

Resolved! Travelling from England to Southern Ireland via Northern Ireland (Dublin)

Hi Family emergency need to travel as above can I use my phone as I do now all the way through and back?

Resolved! Trying to pay off my settlement amount but need code

Hello, my phone is broken so have decided to pay off my device plan and start a new plan however the link ive been sent via email requires a code (code has been sent via text message to my mobile phone, which I do not have access to as my phone is br...

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