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Resolved! Disney+ extra

I was a Disney+ subscriber but due to receive info as extra cancelled subscription so that I could apply extra. When tried to do because email already registered it won’t recognise as new customer and keeps wanting me to renew as old customer? Missin...

Papercut by • Level 1: Joiner
  • 654 Views
  • 1 replies
  • 0 kudos

Resolved! SAMSUNG S10 FIRMWARE

Hi I have just swapped from vodafone to o2.I have just received notification of a firmware update but now wonder if i should install via a pc to potentially remove any vodafone specific updates? Thanks

Ceejay123 by • Level 1: Joiner
  • 2093 Views
  • 7 replies
  • 0 kudos

Resolved! Keeping my original phone number

Hi , i was a virgin customer but they transferred me to o2 , i have asked to keep my original phone number , i have given you my pac code , could you please confirm i will be keeping my number ending in 745?

Sandra02 by • Level 1: Joiner
  • 630 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Insurance Replacement IPhone Blocked?

Hi, I received a replacement IPhone 13 Pro Max from O2 Insurance today. The phone doesn't recognise my SIM card which works in an older IPhone fine and worked fine in my previous 13 Pro Max. Under network settings it says 'Phone not allowed' - I have...

AM9 by • Level 1: Joiner
  • 2344 Views
  • 6 replies
  • 0 kudos

Resolved! Apple Watch

Hi,I have an Apple Watch which does not have cellular. I’m told you can buy a contract for £5 per month and link it to your phone which will then enable me to make calls on my watch without my phone being nearby. How do I buy this contract, no one at...

Moris by • Level 1: Joiner
  • 786 Views
  • 1 replies
  • 0 kudos

Resolved! Network outage

Been getting this service message for days, no near O2 WiFi option available Our Network can get busy in this area.This means your data could be slower than normal. We’re sorry about that. Our team is aware and working to make it better. Our top tips...

saabw1 by • Level 1: Joiner
  • 5622 Views
  • 19 replies
  • 0 kudos

Resolved! Email

Hi hope someone can help me I'm trying to find the 02 email address I'm getting emails from the but there automated Help anyone Stay safe

Shazza222 by • Level 1: Joiner
  • 763 Views
  • 1 replies
  • 0 kudos

Resolved! can't receive texts when using wifi

Hi,I have a Google Pixel 5 and have just switched from a contract with 3 to pay as you go with O2.However I can now not receive texts when connected to my home Wifi. Texts work correctly away from home but not at home. There was an option to enable t...

Irishman by • Level 1: Joiner
  • 2555 Views
  • 5 replies
  • 0 kudos
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