Solved: New phone new sim

Katleen_01 · ‎22-01-2022

I’ve upgraded my Dad’s iPhone (my account - I pay). We’ve also got a new sim. Do we put the new sim in the new phone before syncing them and will the new sim have his old number? Thank you

MI5 · ‎22-01-2022

@Katleen_01

You can use the old sim.

The new sim is for 5g so you need to do a sim swap to use it Guide: Sim Swap: a mini guide 2017 update

I'd set it up with the old sim first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-01-2022

@Katleen_01

You can use the old sim.

The new sim is for 5g so you need to do a sim swap to use it Guide: Sim Swap: a mini guide 2017 update

I'd set it up with the old sim first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

New phone new sim

phone Blacklist

Automatic join of O2 wifi not working

Trying to keep number, o2 says PAC expired despite...

Cancel service

SIM card not working even when swapped to a new ph...