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Resolved! Internet not working on new sim

Reported my sim as lost a few days ago and had a new one sent out which came Tuesdayput new sim in phone, everything works except mobile data. I’ve activated sim, reset network settings, enabled mobile data etc it won’t work please advise

Resolved! Unable to call Spain

Hi does anyone know why I can’t call a Spanish number? It just beeps and then cuts off. Thanks in advance!

Resolved! Apple Watch

If I buy an Apple Watch on gps and cellular from o2 once my contract ends does the Watch just work on the gps ?

Resolved! I have upgraded from an XR to a 13 pro max. It has arrived with a new sim. Do I need to use the new

I have upgraded to an iPhone 13 pro. It has arrived with a new sim. Do I need to use the new sim or simply swap my existing sim into the new phone

Resolved! Claiming free reward

I have recently taken delivery of a Galxay Tab S7 FE 5G. I was promised a free keyboard/cover as part of the acquisition. This has not arrived. How do I ensure that it is delivererd as promised?

Resolved! Not receiving O2 emails and can not get into My O2 - Help

I ordered a new phone from O2 but I'm not receiving emails from O2. There is NO problem with my email. It works fine. I'm receiving emails from others and NO ITS NOT IN THE SPAM folder. Having googled this I see others have had similar problems. I ca...

Resolved! Check sim tray error

Hi my Samsung s21 keeps getting a check sim tray error ive checked my sim and it has 3 horizontal lines across the sim. Sometimes it reads sometimes it doesnt. Do I need a new sim?

Resolved! I can send but not receive texts

Hi, I am unable to receive any texts but those I send are being received with no issues. Therefore, I assume that my settings are all ok. I've had the phone for 18 months and haven't changed number, provider etc. recently. Texts were ok last week (I ...

Resolved! Amazon Prime as a Volt Benefit

Hi I am a Virgin Media customer who very recently upgraded to a Volt package and joined O2 as a result. On the phone yesterday, VM customer services assured me multiple times that I would be able to select from either (1) 12 months Disney+ or (2) 12 ...

Resolved! 02 Travel

Can someone tell me why I have been charged the daily 02 Travel when my iPhone roaming and mobile data is switched off, I am using WhatsApp on wifi at all times, no texts being sent. Thank you.

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