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£5 Big Bundle question

I have an ordinary Nokia mobile phone which isn't a smartphone but it does have a built in web that I sometimes use.I recently changed from £10 data Big Bundle to £5 Big Bundle, and when I used the web expected to be charged for web use, as £5 Big Bu...

Resolved! Call waiting

I have a Nokia phone and I notice there is a 'call waiting' option in Call Settings which usually isn't ticked or active.I assume this gives a little beep on the phone when someone else is trying to call you during a phone call? Or does it do somethi...

Resolved! no network coverage in Sydney

Hi, I can't seem to use my o2 phone as there does not seem to be any network coverage. I am in Sydney since Jan 2020 and have been unable to return to UK due to Covid. Regards

Resolved! Switching Provider after Contract end date

Hi,My monthly contract ends in a month and I wish to change to Sim only but with another provider. Can you please explain what I need to do once my last bill is payed? Do I need to contact 02 to say I'm leaving or can I simply cancel the direct debit...

Resolved! Change to Sim only

I have just purchased an iPhone 12 and wish to upgrade to Sim only. How do I do this?

Verification texts

Hi, For around a month now I have not been receiving verification texts for services which send you a code for 2 factors authentication like a bank, Uber, etc. There is nothing wrong with the phone and the SIM card is fine. I receive all other texts ...

Resolved! Spoofing. Unknown Bill.

Greetings.The last week I’ve been getting a number of texts and phone calls saying that they’ve had a missed call from my number. They seem genuine in the fact that they’re returning a call from my number even though I’ve never seen their number or p...

Resolved! Text message reply going to a different number

Hi, my son has just bought a new first phone (new first numbr) I can call him and whatsapp him ok but if I text him it goes to a different number, but is displayed on the same string of text messages as if he has received the text. My partner has no ...

O2 roaming never works in Lithuania

I switched to O2 15 months ago from EE and regretted it ever since. My fiancee ks Lithuanian so we regularly visit the country and data never works here. I have changed network mode, tried to join networks manually and it always fails. Can't wait unt...

Resolved! No signal - mast taken down

A mast was taken down near me resulting in very poor signal for the last month or so...what do I do about getting some sort of compensation for this?

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