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Forum Posts

Resolved! Mobile data in malta

I am in malta but have no mobile Internet. My mobile data is turned on but nothing works.Any help would be appreciated

Jason1970 by Level 1: Joiner
  • 1368 Views
  • 1 replies
  • 0 kudos

Resolved! imei number

my phone has been damaged beyond repair and will not turn on i need to find my imei umber for insurance purposes i cant locate the box it came in can anyone help ??

Resolved! screen broken

Hi i am trying to upgrade my phone through my o2 account as the screen on my current phone is broken and will not unlock. To proceed it is saying i am being send a code via text message to confirm it is me but i obviously cannot see the code. How do ...

alex32 by Level 1: Joiner
  • 725 Views
  • 3 replies
  • 0 kudos

Resolved! Request a local signal mast

We are living in an area where it is almost impossible to get a signal both inside and outdoors. Impossible to make calls or use data. O2 has been aware for years yet unprepared to do what’s needed. Which is a signal mast. Numerous new houses have be...

Mkfc198- by Level 1: Joiner
  • 792 Views
  • 2 replies
  • 0 kudos

Resolved! Issues with receiving calls

Good afternoon! Me and my parents’ mobile phones sometimes cannot receive the calls from other mobile devices. Could you please check whether there are some issues with our O2 SIM card? Thank you!

112 by Level 1: Joiner
  • 386 Views
  • 1 replies
  • 0 kudos

Resolved! Unauthorised removal of a bolt on

Yesterday I purchased a one-off bolt on (unlimited version) which is valid for 31 days. Whilst the purchase was successful, when checking my account, I noticed a message stating that said bolt on will be removed tomorrow as per my request. In no way ...

Tayulie by Level 1: Joiner
  • 1316 Views
  • 2 replies
  • 0 kudos

Resolved! text message retrieval

My Samsung SGH-E720 deleted a load of my stored text messages by itself and i'm wondering whether there is any way to retrieve them please?It's obviously an old phone and not a smartphone.I was reading a single message. afterward i deleted that one a...

tommorage by Level 1: Joiner
  • 844 Views
  • 3 replies
  • 0 kudos

Resolved! New Contract - Old Number not Moved Over

I bought a new line the other day monthly contract and supplied my PAC code from Vodafone. The sim cameI I placed in phone but it is a new O2 number, how do I get my old vodafone number on this line, I gave the details online with the purchase of the...