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Forum Posts

Resolved! Waiting on my number to transfer

I’ve been waiting 3 weeks for my number to transfer to my new phone I was told it would take 3-5 working days- why has it not transferred yet?

Heather10 by Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch to my wife’s phone

Hi. I have taken out a 36 month contract on an Apple Watch for my wife to pair to her phone, not mine as I am already an O2 customer.she has paired the watch to her phone but it won’t let her log in with her phone to it to set up the data plan as it’...

Mal3 by Level 1: Joiner
  • 485 Views
  • 1 replies
  • 0 kudos

Resolved! Claiming free £79.99 accessories

I have just recieved my Samsung Flip 3, but expected the £79.99 accesories with the device? how would I go about claiming this. Thank you

Clint2 by Level 1: Joiner
  • 457 Views
  • 1 replies
  • 0 kudos

People can’t hear me

I have had the same number and changed 3 phones due to this issue when people call me they can’t hear me and my signal is fine I thought it was phone but it’s not only certain areas people can hear me what do I do

Shanelle by Level 1: Joiner
  • 1651 Views
  • 3 replies
  • 0 kudos

Resolved! VOLT and Virgin Media in Northern Ireland

Hi,I clicked the link on 02 to get admission to access VOLT. I was told that VIRGIN MEDIA was not available in my area, which is Belfast and therefore I cannot have access to VOLT. It IS available as I have been a Virgin Media customer for well over ...

Toby4 by Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Resolved! Call about payment

Hi there, I have been contacted about 6 times in the past few days by different numbers asking for payment. Originally there was issues with my direct debit and the payment came out of my bank account and then was refunded? the refund wasn't prompted...

jolene123 by Level 1: Joiner
  • 536 Views
  • 1 replies
  • 0 kudos

Resolved! Do I need to change my SIM?

Hello, I’ve just switched from a contract to a SIM only and I’ve been sent a new SIM card. Do I need to change my SIM even though I am already an 02 customer? If I need to change, how do I keep my same phone number and ensure I don’t loose any data?

KatieJJ by Level 1: Joiner
  • 558 Views
  • 1 replies
  • 0 kudos

Resolved! Apple watch

My husband has a phone on a separate o2 contract. Can I buy an Apple Watch pay monthly on my contract for him to pair with his phone? If so, how do I ensure it pairs with his phone and does not receive my calls and texts etc?

SuzyM by Level 1: Joiner
  • 414 Views
  • 1 replies
  • 0 kudos

Resolved! Voicemail notification

Hi, All. I keep getting voicemail notification even thou no voicemail exists. I’ve tried most of the solutions on line including resetting network setting plus.. turning on off badges.. any assistance gratefully received.. regards Paul

Paul_0000 by Level 1: Joiner
  • 6471 Views
  • 5 replies
  • 0 kudos