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Address not recognised

Hi. I'm hoping someone from o2 can pick this up. I have moved house and my address is now not recognised. I've been trying to get hold of customer services for days, who I was advised to speak to by sales. I understand that you need to manually updat...

Resolved! Second SIM card

I've just bought a tablet. Can I get a second SIM card so I can use the same number and phone package in my tablet as well as my phone.

Resolved! Some messages not coming through.

Hi. I have just joined o2 from Sky and have a new iPhone 13pro on a pay monthly contract. my problem is that I have kept my old number and although some text come through to me, others do not. I can receive messages from anyone but not messages that ...

Resolved! is my phone insured

Hi , I am trying to work out if my phone is insured

Resolved! How do I change my spend cap?

I am currently on a 0 spend cap but would like to put it up to £5 is this possible?

Resolved! Number was ported but nobody can call me

I don't know if I'm on the right board, but we ported my son's number from virgin. We provided pac details on Thursday of last week, and the number change showed on my account yesterday. However, whilst he can call and text out, nobody can call him. ...

Resolved! Virgin Mobile to o2 mobile

I have just changed my Virgin package which included a free mobile sim card. As a result I have now been switched to o2. I received a new sim card this morning but want to retain my old number. I have a PAC code but am unsure what to do next.

Resolved! How to contact o2 from abroad

Hello,I currently live in Australia and I have an Australian number now, still paying my phone that I bought with o2. I would love to pay off the phone but I can’t contact o2 customer service by phone, can’t use the app because it force me to update ...

Resolved! Upfront Free - When will it be returned?

Hi I recently decided to order a new phone - with a £30 up front fee. Once I had completed the order and the £30 was taken, it was decided I needed to pay an extra £375 as a deposit, and I then did not continue with the order. However the £30 was sti...

Correlation ID

My O2 account has been charged almost £600 with multiple Google Play charges. I do not have a Google Play account and have not made these payments. To try and get to the bottom of it I have to fill out a form and need a correlation ID from O2. On pho...

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