User Activity

My phone charges £20.98My airtime is 17.68 Somehow I am paying £43 every month without any extra calls. Why ?
I am new to O2 and this is my fourth day and sim swap hasn’t taken place yet. I am not finding any reasonable answers. O2 website is throwing an error and online help said it would take 24 hours on Thursday but now it’s more than 72 hours and still n...