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Resolved! Want to change from PAYG to Monthly contract using my o2, can I do this?

Hi, I’d like to change my pay as you go to a monthly contract and have all I need selected but it won’t let me continue or proceed to checkout, is this because I need to unlink my number from payg?

Resolved! Recycle

I’ve received my upgrade phone. How do I return my old phone for recycling? I’ve had no information about it. Thanks

Resolved! Cancelled account within cooling off period but still being charged

After several hours on the phone a few weeks back I managed (so I thought) to cancel my o2 account. However, I’ve still been charged. Any idea how I can deal with getting a refund that avoids 3hrs on the phone to a customer service agent that’s less ...

Charged for premium number I did not call

I got a message to tell me I would be charged for a premium SMS hat I didn’t send. I’m worried my phone may have been cloned

Resolved! How do I increase the number of rings before my iPhone 12 calls go to voicemail?

How do I increase the number of rings before my iPhone 12 calls go to voicemail?

Resolved! Disney + free 6th months won't activate

My disney+ will not activate when in my o2 click on activate and get error404 message come up it. It also saysBefore you start using this extra you must activate it in our partner's page. Once you have activated your extra you will be able to use it ...

Resolved! transfer old number to new sim card

Please can you help with the above request

Resolved! Applying discount to my account

Hi,I have two airtime plans on my account, one for a mobile phone and the other for a tablet. I should be receiving a 20% discount on the tablet airtime, however I am not receiving the discount on my monthly bill. Additionally I signed up for 3 month...

Pixel 6 network problems

Since the last update my pixel 6 hasn't has a mobile connection, is there a fix I can't try? It's no good to me if it won't work, where do I stand if I decide to return the handset?

Resolved! Order Tracking

Hi, I placed an order for a Nintendo Switch and the money has been taking from my bank, It said this would be delivered on Monday the 17th but I haven't received any emails or confirmations. I can see that the orders been place but it isn't showing a...

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