Get tech support for your O2 issues

Resolved! contacting customer service

Has anyone had any luck contacting customer service on the phone....in total I've been on hold over 6hours trying to pay my final billthe only reason I left was i was on hold over 8hours trying to upgradethey've given me until tomorrow to pay the bil...

Resolved! O2 sin failure

My o2 SIM card isn’t working it doesn’t allow me to send or receive any messages or calls. I tried many ways but it still says sim failure. Can I order a new sim with the same phone number?

Resolved! reset to iphone 7plus

Ive just got an iphone 13, set it up ok but now want to rest my old iphone7 plus to give to an elderly person with no phone. It keeps asking for 'screentime passcode' 4 digits? If I ever set this (have grandchildren so might have done!) I dont remebe...

Resolved! Useless

How do I speak to a human advisor instead of pre programmed bot! Contact us is useless! And when you ask to be contacted they don’t do nothing! No wonder everyone is going to EE I will be well done 02 . 12 years a customer it won’t be 13

Resolved! No signal

I have an iphone 7plus. I usually have no issues with signal but am experiencing some today. Top left of screen is 3 dots where the signal should appear. I have tried everything. Turned phone off, Removed sim and then put back. Turned off wifi to see...

Resolved! No network on upgrade phone

Hi I have just upgraded my iPhone and transferred all data across phone to phone. I gave WiFi but no network and cannot make a call or send or receive text messages

Resolved! Sim swap

I am new to O2 and this is my fourth day and sim swap hasn’t taken place yet. I am not finding any reasonable answers. O2 website is throwing an error and online help said it would take 24 hours on Thursday but now it’s more than 72 hours and still n...

Resolved! Changing contact number

I am trying to order a new phone and all is well until I get to stage 1 on setting up payment details. It auto populates the contact number and it is not the contact number I want to enter. The number that populates is the number I have listed for my...

Resolved! "Your O2 account is not eligible to enable mobile data on your Apple Watch".

Hi I wonder if you can please help. I have just purchased an Apple Watch 7 with LTE so I can use the watch independently of my iPhone. When I go in to MOBILE DATA in the Watch App I get the following message:"Your O2 account is not eligible to enable...

Resolved! Password

Hello,does anyone know how to change a password when locked out of a phone??my sons friends changed his password,now he is locked out.

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