Get tech support for your O2 issues

Resolved! Fallen for scam

Hi,I think I have fallen for a scam, someone phoned me about half an hour ago saying they were from O2, they confirmed my email address and told me they would send me a text with a security code, which I read back to him. I know it was a really stupi...

Resolved! Age restricted

My internet access seems to be age restricted. How can I change this please?

Resolved! Is Egypt covered in the travel bolt on?

I’m going on holiday to Egypt and can’t see it on the list of counties covered by the travel bolt on. Will I be able to use my phone and what will the charges be?

Data Roaming not working

I have an iPhone SE. Travelling in Canada. My subscription includes the o2 Travel Inclusive Zone Bolt On. I cannot get data roaming to work here in Canada. Can anyone help solve this problem?

Resolved! No order confirmation email

So I've upgraded my phone recently, but haven't received an email with order confirmation, which I need to claim Samsung Chromebook. I already received my phone and everything but don't have a proof of purchase that I could send with the claim.

Resolved! Very Poor Mobile Signal

My wife and I are both on O2 sim only Monthly contracts, but since recently moving house, our mobile signal is almost non existent inside the house, due to thick insulation on the external stone walls. We both activated WIFI Calling on the O2 App, ho...

Resolved! Paid bill no service

I’ve just paid my phone bill and I’ve turned my phone on and off 5 times since paying it and my services are still not working. Can someone tell me why this is?

Resolved! Someone else has my number!?

I just found out, through what I thought was a wrong number, that someone else has the same phone number as me. She lives in the Shetland Islands and I'm in England. I've had my number for years. This shouldn't be a thing, should it?

Resolved! Messages still using old phone number

I have recently ported over my phone number from another network. I receive text messages on this number however replies on iMessage come from the number that should have been changed now the port has completed

Resolved! Call regarding reducing my bill

Hello I was contacted yesterday on a 0141 number saying they were from O2 and that they could reduce my bill, they knew all of my details like email so I presumed it was legitimate, they advised they would email me to confirm and my O2 app would be u...

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