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Resolved! No signal or data

Paid phone bill late, have no data or signal for 2, nearly 3 days. Would like it switched back on

Resolved! Debt collection agency

I’ve received a letter saying 02 have been forced to forward your case onto a debt collection agency, who is this agency? I’m hoping to find out on her as I have anxiety and struggle speaking on the phone

Resolved! Security

Hi I would like to add a pin to my account or a two factor authentication for security for my o2 account please

Resolved! Late payments

I have a recurring problem in which my money is gone by the time my o2 bill try’s to come out and I was wondering if I could have the day changed it is due to come out to assist in prompt payments as I now cannot pay my bill until Thursday and if my ...

Resolved! SMS won't send from Alcatel 1X

I have been unable to send SMS from my Alcatel 1X since switching it off, and then on again. I am able to receive texts.Within the Messaging app, I select Settings, then Advanced. At the bottom of the screen it says Phone number 07802-092035. This is...

Resolved! Poor quality phone calls

Every time I receive a phone call the caller has difficulty hearing me - I can hear them clearly enough any suggestions on what’s wrong?

Five Digit Numbers

Hi, apologies if this is a duplicate post, not sure where my last post went. I am really regretting renewing last month, my upgrade feels like a downgrade, I lost travel (sorted) the phone is really inferior (glad short term selected - had no choice ...

Resolved! Made an order to the wrong address

Hi I’ve made an order and the delivery address has automatically been set to my old adress how can I change this

Address not recognised

Hi. I'm hoping someone from o2 can pick this up. I have moved house and my address is now not recognised. I've been trying to get hold of customer services for days, who I was advised to speak to by sales. I understand that you need to manually updat...

Resolved! New sim but want same number

Hi, I ordered a sum from O2 yesterday on a 12 month contract and put in my PAC code to change over from EE. I received texts from 02 asking me to text Swap to 20220 when ready to use my new sim. So today the sim has arrived and I've tried texting the...

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