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Iphone XS Max - cannot hear callers but they can hear me

Miniminx007
Level 1: Joiner
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Recently when callers ring me, I cannot hear them but they can hear me.  When I make a call, I cannot hear the ring tones or the callers but again they can hear me

 

My speakers work, facetime works ok, its just cellular

 

I have spoken with Apple and tried everything they suggested and the last option was to contact O2

 

Please advise if there are any network issues?

 

Thanks

 

Jane

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MI5
Level 94: Supreme
  • 143403 Posts
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Registered:

@Miniminx007 

You can check here O2 Service Status

Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Miniminx007 

You can check here O2 Service Status

Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
221 Views