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Sim swap!!!

trying to do a sim swap!! Yet I have no service to receive my security text to enable me access! Any help would be much appreciated. Not only have o2 made a right mess with my upgrade (giving me a new contract) which I had to cancel and now I’m out o...

Marty82 by • Level 1: Joiner
  • 1179 Views
  • 4 replies
  • 0 kudos

Resolved! All my data vanishes overnight

Hi I have had a 15GB per month contract for 2.5 years now and have never used the whole data allowance. On Sunday I received a new phone through my insurance company - I say new - it’s clearly a refurb unit. This was more or less at the start of my d...

JonHills by • Level 1: Joiner
  • 821 Views
  • 2 replies
  • 0 kudos

Can make or receive calls

My account is paid up and all fine but I cannot make calls out or receive them on my iPhone 11. When, as advised, I turn the phone off and on again, I can receive one call. It then goes dead again. Any advice?

HJB by • Level 1: Joiner
  • 361 Views
  • 1 replies
  • 0 kudos

Resolved! PAC Number Changeover

Hi. Do I need both my old and new phones to be turned on for the number port to take place? I moved to o2 from EE and supplied my PAC, the number is due to port today. Unfortunately my old phone is in for repair as it won't turn on. When I call the n...

Dougman by • Level 1: Joiner
  • 1271 Views
  • 5 replies
  • 0 kudos

Resolved! Mobile internet issues

Hi I’m having issues connecting to the internet When on 4g or 5g. it shows as having 4g signal but is very slow to connect.

Legend by • Level 1: Joiner
  • 447 Views
  • 1 replies
  • 0 kudos

Resolved! Regarding Calling and internet problem

Hello I am facing a problems with O2 from yesterday. The signal is full but when I try to call someone its automatically cut but I recived calls but I dn't call anyone. Moreover I unable to use internet when I try to turned it on I unable to see 4G o...

Resolved! Cancelled contract and signed up for a Sim deal ...

So I cancelled my o2 contract and thought I would look around for a decent sim deal. Ironically the best sim deal I could find was also with o2 via comparethemarket.com. When going through the process it asked me if I needed a new nano sim which I sa...

Stunners by • Level 1: Joiner
  • 411 Views
  • 1 replies
  • 0 kudos

no signal

Hi.My iPhone hasn't been connecting to the o2 signal for about 24hours. I know there is engineering works in the area today, but the problem started yesterday when my partners o2 phone was fine, so pretty sure its not that.

Nancy2 by • Level 1: Joiner
  • 401 Views
  • 1 replies
  • 0 kudos

terrible signal

mY SIGNAL IN MILTON KEYNES EMERSON VALLEY AREA IS CRAP GET IT SORTED QUICKER THAN 24TH JULY AS I WORK FROM HOME

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