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Forum Posts

Resolved! Data

My  data is not working for me. i can only use wi-fi. Why ? 

Resolved! 5g sim

I’ve just purchased an iPhone 13 pro and I hzz as be copied the data from my existing iPhone 7plus. Can you let me know if I have to get a new sim or if I can just swap the sim from my iPhone 7

Spoon by Level 1: Joiner
  • 360 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot receive TXT messages

When I joined O2 I brought my number from EE, but my number has not been ported properly as I cannot receive TXT messages, my wife number done at the same time is OK

Tr5v15r by Level 1: Joiner
  • 527 Views
  • 1 replies
  • 0 kudos

Xperior 10 II

My Xperior 10.II has started to turn itself off randomly, repeated times, whilst in use. E.G, just on a call and entering apts into my calender and phone shuts down, then auto restarts then initialising!!The device has not been damaged, dropped, wet ...

Eleri by Level 1: Joiner
  • 853 Views
  • 3 replies
  • 0 kudos

Resolved! New sim

I have mistakenly ordered a 5g sim for my iPhone XR will it work thanks

Joycicls by Level 1: Joiner
  • 441 Views
  • 1 replies
  • 0 kudos

Pixel 6 pro

Hello. I recently sent off my pixel 6 Pro for repair. Which my add was a long and painstaking process that I'll be making a complaint about. And it's came back with a new screen, but the fingerprint sensor doesn't work. I used o2 being my provider, t...

Blister by Level 1: Joiner
  • 443 Views
  • 1 replies
  • 0 kudos

mobile hotspot disconnects the internet

Hello. I have 2 computers. The main computer has a dongle. The main computer also has the mobile hotspot switched on and that allows the other computer to connect to the internet. Since updating the latest Microsoft version a few days ago, when I now...

TootlePip by Level 1: Joiner
  • 583 Views
  • 1 replies
  • 0 kudos

Apple watch data plan problems

New to 02 24 May, added apple watch (from Apple) data plan 1st June, then problems for two weeks with incoming calls not connecting even though my phone was ringing so callers hung up. Eventually this was sorted when I asked to leave, however I had d...

SCG by Level 1: Joiner
  • 851 Views
  • 4 replies
  • 0 kudos

Resolved! IMessage won’t accept using my phone number

Recently had my number internal migrated from old O2 contract to my new O2 contract. iMessage now won’t work with my number and only accepts my email address. Been through customer service and had all the normal toggle on/off, network reset, phone nu...

Ashman by Level 1: Joiner
  • 588 Views
  • 1 replies
  • 0 kudos