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Forum Posts

Resolved! Delivery

I bought a device yesterday at 8pm and selected the £10 delivery fee for it to arrive before 12pm on Saturday. It’s now Saturday and 11am and still don’t have any tracking information or when it will arrive.

Ellahs03 by Level 1: Joiner
  • 634 Views
  • 1 replies
  • 0 kudos

Resolved! Number porting half complete ?!?

Moving from Three to O2.Started a new contract with O2 on Monday, number porting started on the Tuesday with a note to be completed by the Wednesday evening. It's now Saturday and the phone still sends txt messages displaying the temp O2 number from ...

Flip_Flop by Level 1: Joiner
  • 566 Views
  • 1 replies
  • 0 kudos

Resolved! Port provisioning

I moved from Three to O2 last Tuesday (8 days ago) porting my number and am still waiting for connection. I have no service therefore no texts or calls or data. My account is still in port provisioning and has been referred to the back office at leas...

KM71 by Level 1: Joiner
  • 1449 Views
  • 4 replies
  • 0 kudos

Apple Watch 3 cannot activate plan

Hello, for about a month I’ve been trying to have my plan added to my Apple Watch. I understand it is an old version but I am not sure why this is the case. these are the errors I’ve been getting. Tried all sorts of things, Wi-Fi calling, increasing ...

Resolved! Change of tarriff

Changed tarriff midweek and received new sim today - do I have to use it. Thanks

Resolved! Struggling to replace my damaged sim

I called the support number because my sim is damaged and I want a replacement with the same number and I was told to replace my damaged sim I need to answer security question which was what is the balance on my phone, I told her I don't know and I f...

rickxxuk by Level 1: Joiner
  • 583 Views
  • 1 replies
  • 0 kudos

Resolved! Change address

I've tried to change my address but it won't give me the option to send for or enter a code. Unsure how I can do this.

DazzaH90 by Level 1: Joiner
  • 459 Views
  • 1 replies
  • 0 kudos

Resolved! wifi calling

How do you enable wifi calling? when I switch it on on my phone I get a link to contact 02 and/or go to the website. But nowhere does it say what you actually need to do to "enable" the service

Resolved! Sms

When I send a sms message it says not delivered but the message is delivered

Cotonou by Level 1: Joiner
  • 485 Views
  • 1 replies
  • 0 kudos