Get tech support for your O2 issues

Resolved! Samsung Watch and upgrading phone number

Hi I am purchasing a Samsung watch 4 and it has asked if i want to upgrade my existing number or get a new number. Can someone just explain to me what it means by upgrade? I'm assuming it means that the watch will have the same number as the phone? K...

Resolved! Disney+ on phone only ?

Hi,I’ve just recently joined o2 and have been given the option to choose 6 months free Disney+ .my question is I already have a Disney+ Subscription for our tv.could I cancel that subscription and take advantage of 6 months free or will this offer on...

Resolved! Calls

I'm having issues with my S21 I'm not receiving calls but I keep getting missed call notifications how can I sort this out without restoring to factory settings

No signal and NO WIFI CALLING

I'm fustrated again with O2 service.Currently my area has network issues , how for no idea O2 network doesn't advise.O2 advice use WIFI calling, can't be O2 doesn't allow use of my landline broadband connection.I have a Pixel 5 set to use WIFI callin...

Resolved! Loss of signal

I normally have signal at home but for the last few days I’ve not had any phone signal so can’t receive or make calls. I’m relying on wifi calls for mobile to mobile but this isn’t an option for landline calling. When I’m out and about I have no prob...

Resolved! Service

I'm currently away in the US on holiday and I can't get any service. I've spoken to an o2 employee before arriving here as it keeps happening whenever I'm abroad. They said they had fixed it but still no service. What can I do to solve the issue as I...

Resolved! My number hasn’t transferred

Joined 02 on Wednesday the 23rd Feb used the online form, gave my PAC number at time of joining but my old number still has not been transferred, it’s now Sunday 27th why hasn’t my number transferred?

Resolved! Email incorrect

When I joined O2 my account was set up using an email address that wasn’t right. I’ve since been back to the store to give them my correct email address. The problem now is there are two email addresses in my name and the wrong one, which hasn’t been...

Resolved! I can make or receive call in France

I arrived in France last night and my o2 is not working

Resolved! Refresh and trade in

I have just upgraded to the Samsung S22 Ultra, and arranged a tariff reduction for my Samsung S20+ 5G, which I have 14 days to return. After ordering my new phone I was informed it was out of stock. What happens with my tariff reduction if my newphon...

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