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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Conference calls

Hi, I have a Samsung s10. How do I get conference calling to work?

Disney +

How do I access Disney + again? (after service interruption)

Demorgas by Level 1: Joiner
  • 1 replies
  • 0 kudos

Merging Calls

Why can't I merge calls on my Galaxy S20 Ultra using Android 10 on a Pay Monthly Account?

Lazymare by Level 1: Joiner
  • 10 replies
  • 0 kudos

Iphone 11

I've recently got an iPhone 11, all working fine apart from app notifications. They are just not coming through. They are all switched on to deliver with sound and appear on my home screen but they are not coming through. I've tried turning my phone ...

CAT_1007 by Level 1: Joiner
  • 3 replies
  • 0 kudos


I am out of contract on 06032020, I have bought a new phone myself,new number had an updated better offer SIM still with 02 I cannot get in touch with anybody yo cancel my old contract I have been trying for 3 weeks I am now paying two bills can some...

LA1 by Level 1: Joiner
  • 7 replies
  • 0 kudos

email notification of bills has stopped

For years, I have always received an email on the 6th of every month, to notify me of my next bill. I didn't receive an email on 6th March 2020 or again this month on 6th April 2020. Does anyone know why or can somebody direct me to the setting for e...

wilf70 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Samsung s10 cant log in as dont remember password or my google account

Hi I recently got an upgrade from iphone to galaxy s10. I set up the phone then went away for two weeks without it and now when i go to turn it on it asks for my passcode which wont work and them my goodle details which I know i set up an email addre...

Rene by Level 1: Joiner
  • 5 replies
  • 0 kudos

Ipad 12.9 freezing

Hi, I bought a reconditioned 12.9 ipad in June last year and the problem I have is that it freezes intermittently. I cannot type or scroll for 10 seconds and then okay. 2 months ago I got it fixed by O2 and they sent it back saying fixed and it seeme...

Solomace by Level 1: Joiner
  • 1 replies
  • 0 kudos

can't speak to anyone!

Hi, my phone appears to be broken, says no network access, been like it for days, can't make or receive calls or texts, tried all fixes but nothing works. When try to call 02 from different mobile it says it's sending a code to my phone which can't r...