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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3105 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5116 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16133 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8176 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7561 Views
  • 6 replies
  • 0 kudos

Resolved! Connection issues after transferring from Virgin

Last week, I moved from Virgin to O2, and my mobile number was ported. However, whilst some people can connect to my phone, some other's cannot. For example, my wife is on Virgin. I can call her. She can text me without any problem, but when she phon...

PeterB18 by Level 1: Joiner
  • 2223 Views
  • 2 replies
  • 0 kudos

Play music

I’ve downloaded iTunes onto my files on my Samsung a12 how do I get them to play on loop

Mokka22 by Level 1: Joiner
  • 657 Views
  • 2 replies
  • 0 kudos

Resolved! Live Chat

Hello, can someone please help and tell me where the live chat function is, thank you

Jules__ by Level 1: Joiner
  • 1671 Views
  • 3 replies
  • 0 kudos

Transferring my old number to o2

I recently changed over from EE to o2 and although people are phoning my old number from o2 it is coming through to my phone when I text out it is coming from the o2 supplied number I also cannot text any one sms it will not be deliberated only iMess...

Laurenw by Level 1: Joiner
  • 386 Views
  • 3 replies
  • 0 kudos

Resolved! No network in the US

Hi! I just arrived in NYC and bought the bolt on but I cant get any network. It says "emergency calls only".I restarted my phone, it is a huawei p30 pro. Still not working. Could someone help?

Resolved! Upgraded tariff not requested

I have a Pay Upfront for Life contract but it appears that the tariff has been upgraded. I did not request an upgrade & it is proving impossible to find out what cost free items are still included

Stella1 by Level 1: Joiner
  • 642 Views
  • 3 replies
  • 0 kudos

Chat features / RCS Issues

Hi Hope someone can help We have a family chat, using Google RCS chat features.On 3 occasions now, we have received messages which appear to be from a member of the chat, but have been sent by a third party. The messages in question seem to be genuin...

Rf87 by Level 1: Joiner
  • 1119 Views
  • 5 replies
  • 0 kudos