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Forum Posts

Resolved! Swapping sim

I’ve put my new SIM card into my phone, gone online, but have not received the code to confirm who I am. I’ve tried to text swap to 20220 too and the text won’t send

Resolved! Data not working Outside UK

Good evening, I'll spend one month in Italy and as soon as I land here my data stopped working, I'm unable to make calls-even the ones to seek assistance- and to send messages.The main reason I've switched to o2 is to have enough giga to be covered o...

Martu by Level 1: Joiner
  • 388 Views
  • 1 replies
  • 0 kudos

Resolved! scams

how do i stop tap2bill. 

Frederick by Level 1: Joiner
  • 396 Views
  • 1 replies
  • 0 kudos

Resolved! Pay as you go

Do I need to top up £15 every month? On pay as you go? 

GarryT83 by Level 1: Joiner
  • 262 Views
  • 1 replies
  • 0 kudos

Resolved! Touch screen issue and phone freezing

I've recently just had my Samsung S22 plus screen fixed and had it sent back to me my phone screen freezes when am trying to unlock my screen and the screen freezes when typing the keyboard doesn't freeze but the screen doesn't move when it types it ...

Resolved! The worst buying/checkout process ever?

Been trying to buy a phone all afternoon, but it keeps failing for different reasons. Firstly, ironically, it fails at the point where they send an authentication code via SMS. However, this relies entirely on O2 coverage not being quite bad, which s...

Haz1 by Level 1: Joiner
  • 691 Views
  • 3 replies
  • 0 kudos

Resolved! lost phone

ive lost my phone and cant call the numbers provided as i have no phone to call from , i need to block my phone but not sure how. aswell as upgrading i cant verify to upgrade

aimee99 by Level 1: Joiner
  • 328 Views
  • 1 replies
  • 0 kudos

Resolved! Wi-Fi calling in unlocked device

Hello, I have an unlocked iPhone 13 (purchased from the US) and started using it with O2 sim last month. I don't have any Wi-Fi calling option on my phone's settings. I tried to make a query to unlock my phone just in case, but received an answer say...

bitter by Level 1: Joiner
  • 648 Views
  • 2 replies
  • 0 kudos

Resolved! Denied access to 18+ website even after settings changed

I tried to visit the website kiwifarms.net and instead I received a message telling me to prove my age. Having followed the process to do this l, I am still being told that I need to prove my age to visit the website despite my settings having been u...

AJW1 by Level 1: Joiner
  • 612 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung galaxy watch 4

I have recently got the samsung galaxy watch 4 on a pay monthly plan with o2. I have also just joined for my mobile phone to. The problem I have is when I have my watch and phone near each other they work fine but when I am away from my phone my watc...

Dawn8423 by Level 1: Joiner
  • 3949 Views
  • 8 replies
  • 0 kudos