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Forum Posts

Apple Watch airtime plan - ongoing issues for months

Hi All,I'm hoping someone can help me.My Apple Watch lost connectivity to LTE around 6 weeks ago. When I lost connectivity, the iPhone app showed the contract as 'inactive'. Now, there is no airtime contract in the apple watch iPhone app, although I ...

Apple Watch ultra won’t pick up mobile data error 106

Hi,I’ve recently had a new sim only from 02 as I wanted the mobile data to work with the Apple ultra Watch. However, when I try and set this up in the watch, I get an error code 106. Can someone please help with this? Thanks.

Tm22 by Level 1: Joiner
  • 704 Views
  • 3 replies
  • 0 kudos

iMessage Activation after Porting

Hi I am having issues activating my iMessage & FaceTime after porting from EE to O2 on Tuesday. I’ve contacted Apple support who suggested I text “HELP” to 48369 but the message was not delivered. They said it was an issue with O2. I’ve tried all oth...

Kieran23 by Level 1: Joiner
  • 1290 Views
  • 4 replies
  • 0 kudos

Resolved! MSE Tariffs

When I click on any of the O2 offers on the Money Saving Expert website for O2, the links open in a new page but then I receive the message: Something went wrong, but don’t worry, we can still help you with your order. Chat to us online, or call us o...

Blach79 by Level 1: Joiner
  • 491 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot activate my free gift

Hi , I was given a free gift when I signed up but when I try to activate it it keeps saying there was a problem with your account and takes me back to the sign in screen , then I get a text saying I have 7 days to activate my gift?

Davec14 by Level 1: Joiner
  • 740 Views
  • 4 replies
  • 0 kudos

MObile Data not working since Virgin switched my mobile to O2

Since I switched to O2 from Virgin when I was planning on leaving Virgin. . .I have an amazing double data which I cannot use as even though my mobile data is switched on . . . it does not work! Unless I am in wifi range I cannot use my phone for any...

Chasmob by Level 1: Joiner
  • 3287 Views
  • 3 replies
  • 0 kudos

Resolved! Unable to recieve phone calls and messages

Hi there. Hope someone is able to help me with my issue. I am unable to recieve calls and texts on my android phone for more than a week now. I have tried: - restarted phone- reset network settings- disabled voicemail- do not disturb mode has been di...

ARJ11N by Level 1: Joiner
  • 703 Views
  • 2 replies
  • 0 kudos

Resolved! iMessage not activating after porting from EE

Hi, my iMessage isn’t working since porting. I’ve tried toggling it on and off, resetting network settings, adding my phone number but nothing is working. Please help O2!!

BobG by Level 1: Joiner
  • 1105 Views
  • 3 replies
  • 0 kudos

error code 14

i have upgraded my phone to iphone 14 since then my watch hasnt worked and getting error code 14. @O2Sarah- can you give me a hand?