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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2981 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5070 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15906 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8099 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7470 Views
  • 6 replies
  • 0 kudos

No access to my SIM card and I need a PUK code

I'm getting a message saying I can't access my SIM card and I need a PUK code. This has randomly started. Please help me - how do I get a PUK and why has it suddenly started asking for this?

HTSC by Level 1: Joiner
  • 632 Views
  • 3 replies
  • 0 kudos

Resolved! SMS error 69 problem

I have been unable to send SMS msgs for a week now is there some problem with the network in the Sheffield area.

Jallan626 by Level 1: Joiner
  • 5135 Views
  • 1 replies
  • 0 kudos

Help please

Hello everyone im having an issue since this morning with my phone. Can’t make no calls and if anyone calls me, it’s unknown number. Help please

Sasha2 by Level 1: Joiner
  • 523 Views
  • 2 replies
  • 0 kudos

Multiple problems with Iphone 13 pro max and o2

Is anyone else out there experiencing issues with O2 and the I phone 13 pro max. Ive had mine for 4 weeks now and it has never worked properly. Variety of issues. Spent hours in shop, on the phone and online and the tech guys have been looking at iss...

Zoot by Level 1: Joiner
  • 2367 Views
  • 6 replies
  • 0 kudos

Resolved! Transferring my number

Hi, I have just changed to O2 from EE. I put my new SIM card in today and am on a temporary number.I had a PAC number from EE which I gave to O2 and am wondering when my phone will work with my old number?

Thomas5 by Level 1: Joiner
  • 313 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code

I need the PAC code for the number xxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Nidt by Level 1: Joiner
  • 257 Views
  • 1 replies
  • 0 kudos

Resolved! Unknown number in my own profile which sent a text in my name but was NOT from me - unable to delete

Hi - recently noticed an unknown mobile number under my own profile which was selected as main number with mine shown as a default one. I tried to select my number as main one then delete the unknown one but it wouldn't let me. It had also sent a tex...

KB1959 by Level 1: Joiner
  • 514 Views
  • 1 replies
  • 0 kudos