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Sim swap exceeded 24hrs

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HayHy
Level 1: Joiner
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on ‎02-04-2023 09:32

on ‎02-04-2023 09:32

I started a sim swap Friday evening (31st March), my old sim is still active and new sim inactive as of now (2nd April). Anyone have any ideas why it’s not worked? 

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MI5
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on ‎02-04-2023 11:19

on ‎02-04-2023 11:19

@HayHy 

You'll need to chase it up with O2 as nothing is likely to happen over the weekend.

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152143 Posts
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Registered:

on ‎02-04-2023 11:19

on ‎02-04-2023 11:19

@HayHy 

You'll need to chase it up with O2 as nothing is likely to happen over the weekend.

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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HayHy
Level 1: Joiner
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on ‎02-04-2023 11:31

on ‎02-04-2023 11:31

Thank you ☺️

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MI5
Level 94: Supreme
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on ‎02-04-2023 12:05

on ‎02-04-2023 12:05

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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