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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2889 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5039 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15759 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8045 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7431 Views
  • 6 replies
  • 0 kudos

Resolved! Porting number to O2

I have just signed up for a new O2 pay monthly contract and I provided my PAC from Three when ordering. I've received my SIM card with a temporary number. When I was placing the order I'm sure there was mention of sending a text message to a particul...

Sebby by Level 1: Joiner
  • 1544 Views
  • 7 replies
  • 0 kudos

Resolved! Data not working

Hi I topped up today and non of my data was working I had no internet, I’ve even upped my tariff to £15 it still isn’t working… I then payed a bolt on for £5 and it’s still not working I want to go back to £10 bundle and I would like this checking as...

Bh1000 by Level 1: Joiner
  • 342 Views
  • 2 replies
  • 0 kudos

Resolved! Network issues

Hello, I always struggle with a network issues, and slow broadband, some times , people couldn't call me , because of no connection issues. I would like to find out there is a problems? It takes more then 1 year

1985erika by Level 1: Joiner
  • 322 Views
  • 2 replies
  • 0 kudos

Resolved! No service after applying spend cap

O2 keep charging me multiple times for single messages sent, so I contacted ’chat’ last night to put a spend cap of £0 on the account.Woke up this morning to no signal whatsoever. Tried reinstalling my data sim and it’s now saying the QR code is no l...

JB8889 by Level 1: Joiner
  • 1034 Views
  • 3 replies
  • 0 kudos

Resolved! Less than a year

I have had my phone less than a year whose liable 02 or Apple 

euu216 by Level 1: Joiner
  • 367 Views
  • 2 replies
  • 0 kudos

Resolved! samsung galaxy a51 screen often becomes unresponsive

every now and then my samsung galaxy a51 screen often becomes unresponsive. There is no logic, warning or consistency to when it happens. I will be using the phone as normal and then my screen stops working and can't use it at all. IS this a known bu...

No 3or4G

I am paying for 4g coverage at PA28 6RF and I am down at 2g1 bar get the fixed now

Anonymous by Not applicable
  • 476 Views
  • 5 replies
  • 0 kudos

international texts

hi,I am sending international sms from my payg account to an irish sim and although I am still being charged..these texts are not being received. I have tried sending from another network and it works without an issue. I am wondering if there is a pr...

Paul2800 by Level 1: Joiner
  • 646 Views
  • 5 replies
  • 0 kudos

Resolved! Fraudulant account

HiCan some one please help me.stupidly i got scammed and they ordered a iphone 13 promax 512 gb.Although it was out for delivery a return request has been put in place .But my account now shows as the iphone with a payment of £37.48 a mnth and £1311....

Vialli33 by Level 1: Joiner
  • 572 Views
  • 4 replies
  • 0 kudos