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Forum Posts

Resolved! Visual Voicemail no longer works

Hi all, a couple of months ago I renewed (with a change) my contract with O2. After this change my visual voicemail on my iPhone stopped working and I cannot get it to work. Everything was fine until an hour after renewing my contract.

SimonP1 by Level 1: Joiner
  • 4945 Views
  • 3 replies
  • 0 kudos

Not Receiving Calls only voicemails

Any incoming calls are going straight to voicemail. My wife has a TESCO phone which has the same problem - I understand the TESCO system uses the O2 network. Tried phoning my mobile from my landline and out of 5 calls only got through one all other c...

Tojo by Level 1: Joiner
  • 3233 Views
  • 4 replies
  • 0 kudos

Resolved! O2 Travel Data Speeds

Hi,I'm off away in a few weeks to a couple of different places. One of them is in the travel inclusive zone and the is in the standard o2 travel for £6 a day. On the travel t's and c's it says that data speeds are capped at 2mbps which is fine for me...

dgboss10 by Level 2: Apprentice
  • 3609 Views
  • 10 replies
  • 0 kudos

Resolved! Number Transfer

@O2Sarah- Hello, I have made two requests for a mobile number transfer from an old sim and O2 account to a new sim and O2 account, the first time being on 17/03/2023, however this transfer has still not occurred. Is there any chance you could help pl...

Anna612 by Level 1: Joiner
  • 1087 Views
  • 4 replies
  • 0 kudos

Resolved! Chromebook Warranty

Hi I received a free chromebook with my Samsung Galaxy earlier this year. The keyboard has stopped working, is this also under warranty? Thanks

Jill19 by Level 1: Joiner
  • 704 Views
  • 3 replies
  • 0 kudos

Resolved! Mobile App

I changed the password you sent me when I set up my account but when I went to set up the App on my phone it would not accept the new password

Lynn55 by Level 1: Joiner
  • 450 Views
  • 1 replies
  • 0 kudos

Resolved! How to remove a bundle

How do I remove my bundle on an old 02 sim it’s just a phone I use occasionally I have been on hold to 02 for over an hour I only want to remove a bundle and go back on pay as you go classic why is it so hard to get through to somebody

lyndseyco by Level 1: Joiner
  • 834 Views
  • 2 replies
  • 0 kudos

No mobile data

Was switched from virgin to o2, but have not be able to use my mobile date since, called the help lines but luck so far in helping me. I had no issues before the switch, need help please.

Cliffy by Level 1: Joiner
  • 699 Views
  • 3 replies
  • 0 kudos