Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Trying to bring my old number from EE to O2 HELP

HiI have completed the online form to bring my EE number across to O2 and had a response telling me that the details are incorrect. This would be so much easier if you could just speak to someone! I am feeling very annoyed at the moment!Can anyone he...

S20 keeps coming up cannot connect

Evreytime i try to make a call, I get 'couldn't connect' I have checked sims are secure, wand when I go to sim manager it shows mobile data through the one sim card i am using but won't let me access the bits for text and calls?help me please! before...

Not getting texts from PayPal

Hi there, I'm not receiving texts from PayPal any more that are essential. Is it possible that O2 have accidentally started to block them on my account? How do I find out if this has happened? Many thanks

Network support

I have just moved into a new area (S73 9QU) and as I knew it was going a few weeks before my BT line and broadband was going to be fitted, I signed up for a 12 month contract with O2 to get 125mb of data.The 4G signal is horrendous, getting between 0...

Resolved! No service

I took delivery of a new Google Pixel 4a this morning but after 10 hours I still have no service. I have switched on and off but still nothing. I have always used 02 and had no issues in my area so that isn't the problem.

Resolved! Connecting to O2 network and Unlocking Sim Cards

I just migrated from pay as you go to contract. Suddenly my phone stopped connecting to the network (it connected perfectly as pay as you go). Thought it was a sim problem and tried to lock and unlock my sim card. Now I am told the sim card is disabl...

Galaxy Watch 3 wont connect to phone network

Hi Guys, I've tyried everything, resets, reload the Sim etc etc and I still cannot get my Galaxy watch 3 to connect over the LTE network. My phone is a Galaxy note 9 and there were no problems scanning the eSim and applying it to the watch. Any help ...

Direct debit

Hi iv deleted my direct debit from my phone how do I reinstate it?

Resolved! Ordered a phone but upto a week delivery

I'm not fussy about colour but other colours still on stock how can I change it

Giving my daughter a phone for Christmas, got some questions if that is ok?

Hi all I have a 10 year old daughter who is going to have my old Samsung Galaxy for christmas, currently it is only connected to wifi, but I want to get her an O2 sim card so she can call me. I am currently on a monthly contract with O2. Some questio...

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