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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7126 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1926 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4350 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 3638 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 3107 Views
  • 6 replies
  • 0 kudos

Resolved! Trying to bring my old number from EE to O2 HELP

HiI have completed the online form to bring my EE number across to O2 and had a response telling me that the details are incorrect. This would be so much easier if you could just speak to someone! I am feeling very annoyed at the moment!Can anyone he...

KT86 by Level 1: Joiner
  • 404 Views
  • 3 replies
  • 0 kudos

S20 keeps coming up cannot connect

Evreytime i try to make a call, I get 'couldn't connect' I have checked sims are secure, wand when I go to sim manager it shows mobile data through the one sim card i am using but won't let me access the bits for text and calls?help me please! before...

Frin by Level 1: Joiner
  • 378 Views
  • 7 replies
  • 0 kudos

Not getting texts from PayPal

Hi there, I'm not receiving texts from PayPal any more that are essential. Is it possible that O2 have accidentally started to block them on my account? How do I find out if this has happened? Many thanks

jjj by Level 1: Joiner
  • 421 Views
  • 2 replies
  • 0 kudos

Network support

I have just moved into a new area (S73 9QU) and as I knew it was going a few weeks before my BT line and broadband was going to be fitted, I signed up for a 12 month contract with O2 to get 125mb of data.The 4G signal is horrendous, getting between 0...

Hezzie by Level 1: Joiner
  • 618 Views
  • 4 replies
  • 0 kudos

Resolved! No service

I took delivery of a new Google Pixel 4a this morning but after 10 hours I still have no service. I have switched on and off but still nothing. I have always used 02 and had no issues in my area so that isn't the problem.

Loubie by Level 1: Joiner
  • 511 Views
  • 3 replies
  • 0 kudos

Resolved! Connecting to O2 network and Unlocking Sim Cards

I just migrated from pay as you go to contract. Suddenly my phone stopped connecting to the network (it connected perfectly as pay as you go). Thought it was a sim problem and tried to lock and unlock my sim card. Now I am told the sim card is disabl...

AMEODE by Level 1: Joiner
  • 1055 Views
  • 5 replies
  • 0 kudos

Galaxy Watch 3 wont connect to phone network

Hi Guys, I've tyried everything, resets, reload the Sim etc etc and I still cannot get my Galaxy watch 3 to connect over the LTE network. My phone is a Galaxy note 9 and there were no problems scanning the eSim and applying it to the watch. Any help ...

StarGazer by Level 1: Joiner
  • 887 Views
  • 3 replies
  • 0 kudos

Direct debit

Hi iv deleted my direct debit from my phone how do I reinstate it?

Pc4 by Level 1: Joiner
  • 185 Views
  • 2 replies
  • 0 kudos