Get tech support for your O2 issues

Switching from Virgin Media Pay Monthly to O2 Pay as You Go SIM

I have transferred my number from a Virgin Media monthly contract to an o2 pay as you go sim as I am moving to Australia and still want access to my UK number. On my Virgin media account it says the switch has happened but I don’t have any service wh...

Resolved! No coverage

service disrupted - no internet coverage or ability to text/make outbound calls.

Resolved! My sim card doesn't work good

Hi MY Sim card doesn't work properly.It doesn't connect the call. only send text message that someone was trying to reach me. It disconnect the calls.The person I'm talking cant hear me. Please advise

Resolved! damage cover

Please cancle my insurance damage cover

18+ websites

O2 transferred my old number. I have attempted to unlock this stupid 18+ access, but they're sending the texts to the number allocated to the phone before my number took over the phone do I'm not receiving the "security codes" mad!Help! As usual noon...

Resolved! Parental control

Hi can anyone help please ?First time I have used this help page but my grandson uses my mobile while he with me ,so I had o2 put parental control on my mobile which good for my grandson but how do I get around it to look at news feeds and I gamble o...

Access to data rubbish since swap to 02

I have recently moved to ancoats Manchester. When on Virgin access very good. Then I was moved to 02 and now running. Why ?

Resolved! The top-up section will not accept any of my cards

When I go to top-up the website and app will not accept either of my cards. I have put all the numbers in correctly and in the correct format. I cannot call 4444 or 4445 because every time I try the call fails. Can someone please help me top my SIM u...

Resolved! eSim pack

how can i order a esim pack on line i can not find the page on my o2, i have been to a couple of O2 shops they are out of stock and tell me to go online and order it can anyone help and direct me to the page where i can order the pack

Resolved! No signal

I have recently moved work location only to find the area I work has no signal at all on o2 yet other providers do. My colleagues have suggested moving to EE or Vodafone as they had to do the same due to the same problem and they work fine. Before I ...

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