Data not working in Europe

[Eleanoraj97]

I have just arrived in Germany and my data isn't working at all. I am connected to O2 and there is a little R above the network (full bars also). I never received a text advising me of my usage in Germany either. I need help asap.

[jonsie · Accepted solution]

No data

These are some tips to try :

•   Reboot phone.
•   Manually search for a different network
•   If using an iPhone, change data apn to  mobile.o2.co.uk
•   Call customer service to check for any roaming bars
•   Or if you message O2 using the social media links below, they should be able to help you with this

[Cleoriff]

@Eleanoraj97 

Some things to try:

 *  Make sure data roaming and mobile data is turned on in your phone's settings.

          * Manually search for another network

          * If you have an iPhone change your data APN to "mobile.o2.co.uk"

           * Try toggling Airplane mode on/off (it often helps kickstart things)

           * Drop down to 3G and see if that helps.

           * Contact O2 to see if there are any roaming bars on the account

Call O2 free from abroad on +44 7860 980 202

[Enlli]

And Make sure 4G Calling (Volte) is active if you need to make and receive calls.