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Apple Watch Error Code 14

Hi, I am getting an Error code 14 when trying to set up mobile data on my Apple Watch. I have tried calling 202 they told me to rest my Watch and try again, this didn't work. I've been in store, they gave me a new SIM card but still having the same i...

iMessage/FaceTime will not activate after port

Hey guys. I ported over from 3 to o2 and this was completed on the 22nd. I am unable to use iMessage or FaceTime as the number will not verify. I’ve followed all the troubleshooting steps and even tried a new sim card but the problem still is occurri...

Resolved! Unable to enable Wi-Fi calling & Apple Watch Airtime - O2 not sure

I have been unable to enable my wi-fi calling on my iPhone 12 Pro, receiving the message "To allow Wi-Fi calling on this account, contact O2". I have also been unable to activate apple watch airtime through the watch app receiving the message "Your O...

Game needs download 1mbps we have but wont work

My son invested in a game which requires 1mbps to work and we have download speed of 8 but it wont work. His friends say we need to ask o2 to lift the download cap. We are on unlimited data so how do i get the flow to allow his game to work?

Resolved! App not updating data usage

Currently in France so need to keep a check on usage but this month app isn’t updating what I’ve got left.

Resolved! Blue light

How do I add my blue light card to get discount?

Resolved! Cancel order just placed

I just ordered an upgrade. But it’s for some reason chosen the wrong colour….. how do I cancel it

Resolved! I have a caravan in an area that should have a good signal inside and out NE65 9AL and it has until

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Resolved! VAt invoice

I need to get VAT invoices for all my past bills, the future ones going forward, can you arrange this please ?

Resolved! Signal

HelloI have a Samsung A14, for the last 3 months every morning my phone says emergency calls only I have to restart my phone to get a signal then the rest of the day its fine. This is my 3rd handset I've bought as I was told it could be a fault with ...

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