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Text and RCS issues - damaged sim or faulty phone number?

Hi all, I will try to give you as much info as possible and keep it as simple as possible I have three devices S23 ultra(my device, moved number from EE recently to o2, pay monthly) S23(wife's phone, she moved number from ee to o2, pay monthly ) Ipho...

Joloxx9 by • Level 1: Joiner
  • 2199 Views
  • 10 replies
  • 0 kudos

Resolved! Signal

I do not get 4g in my lounge or kitchen but if i go upstrairs i do .llive on a hill with a school at the back off the house (which is higher) and the mast is the other side of the school . Ur maps say i should get good reception which i have never ha...

Esim problem

Got my sim pack and followed the instructions. Went onto the my account page and was sent a code to phone to verify who I was. Went to put new sim serial number in and this failed. Was advised to call O2. Whilst doing this I was cut off as my mobile ...

Faymondo by • Level 1: Joiner
  • 490 Views
  • 2 replies
  • 0 kudos

Resolved! Fraudulent call - upgrade

Alert!!! - I received a call saying I had to upgrade my contract or it would be cancelled this is untrue. Phone number 020 34554135

Fitzy10 by • Level 1: Joiner
  • 1218 Views
  • 1 replies
  • 0 kudos

Strange Notifications from My O2 App

I'm not sure if this is a scam or not. Every week or so for the past month the My O2 App on my iPhone has sent me a notification headed CALL CENTRE and the message "You may shortly receive a call centre authenticated phone call on this device". If I ...

Resolved! VAT invoice

HiI purchased an AirPod Pro, I need VAT invoice which I couldn’t find in my O2 account.please advise where can I find it.

mshi64 by • Level 1: Joiner
  • 494 Views
  • 1 replies
  • 0 kudos

Resolved! Two accounts

I have switched from virgin with two accounts using different email logins. They are both not working properly and I cant view my Bill's and tsrif details. Can the be amalgamated like they were with Virgin

Mikepesch by • Level 1: Joiner
  • 495 Views
  • 1 replies
  • 0 kudos

New phone not receiving all calls

New contract with O2 and new phone in March.Previously had contract with Virgin/O2.Since March some of my contacts are unable to ring me? They are on the same network.Endless calls to O2 and visits to O2 shop but unable to solve the problem???

Panting by • Level 1: Joiner
  • 466 Views
  • 3 replies
  • 0 kudos

Resolved! My 02

I have just spoken to customer service as I cannot get into My 02. They got me to change my password & confirm my email & said it would work now but I still can't get in. It just keeps saying Oops something went wrong you do not have access to your a...

Les21 by • Level 1: Joiner
  • 453 Views
  • 2 replies
  • 0 kudos

Resolved! Additional data

How can I top up my data as I have used my allocated data this month? Thanks

SteveP13 by • Level 1: Joiner
  • 466 Views
  • 1 replies
  • 0 kudos
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