on 27-06-2023 09:17
why are we being charged £7.50 for rest of the world 24hr, to our knowledge abroad we switched off mobile data and only used phone for WhatsApp, we are going abroad again shortly what did we do wrong to get charged £7,50 each and what should we do in future so we do not incur this charge.
Solved! Go to Solution.
on 27-06-2023 10:34
WhatsApp uses data @DerekOverton , so unless you were connected to WiFi it would incur charges.
Put your phone into airplane mode.
Then turn on WiFi.
Depending on your phone it could also be trying to register for things like iMessage or Visual Voicemail.
Some more hints are in the links below:
Guide: Tips to avoid unexpected charges on your bill
Guide: Roaming in Turkey and Cyprus
Guide: Cruise Liners / Aircraft Charges
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 27-06-2023 10:34
WhatsApp uses data @DerekOverton , so unless you were connected to WiFi it would incur charges.
Put your phone into airplane mode.
Then turn on WiFi.
Depending on your phone it could also be trying to register for things like iMessage or Visual Voicemail.
Some more hints are in the links below:
Guide: Tips to avoid unexpected charges on your bill
Guide: Roaming in Turkey and Cyprus
Guide: Cruise Liners / Aircraft Charges
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here