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mobile phone rest of the world charge

DerekOverton
Level 1: Joiner
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Registered:

why are we  being charged £7.50 for rest of the world 24hr, to our knowledge abroad we switched off mobile data and only used phone for WhatsApp, we are going abroad again shortly what did we do wrong to get charged £7,50 each and what should we do in future so we do not incur this charge.

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gmarkj
Level 66: Unequalled
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Registered:

WhatsApp uses data @DerekOverton , so unless you were connected to WiFi it would incur charges.

Put your phone into airplane mode.

Then turn on WiFi.

Depending on your phone it could also be trying to register for things like iMessage or Visual Voicemail.

Some more hints are in the links below:

Guide: Roaming MegaGuide 

Guide: Tips to avoid unexpected charges on your bill 

Guide: Roaming in Turkey and Cyprus 

Guide: Cruise Liners / Aircraft Charges 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
  • 12876 Posts
  • 95 Topics
  • 1172 Solutions
Registered:

WhatsApp uses data @DerekOverton , so unless you were connected to WiFi it would incur charges.

Put your phone into airplane mode.

Then turn on WiFi.

Depending on your phone it could also be trying to register for things like iMessage or Visual Voicemail.

Some more hints are in the links below:

Guide: Roaming MegaGuide 

Guide: Tips to avoid unexpected charges on your bill 

Guide: Roaming in Turkey and Cyprus 

Guide: Cruise Liners / Aircraft Charges 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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